Xiaobin (Isaac) Yang
Business Analyst | Temporary Resident (Subclass 485)
Brisbane City,QLD
Summary
I am an ethical, results-oriented team player and a life-long learner. During completing my Master of Commerce at the University of Queensland, I won a university scholarship with honours and completed many practical data analysis projects, so my knowledge, experience and skills have been greatly expanded. I have also accumulated a lot of practical work experience while studying and working part-time. I am familiar with many software suites including MS Office, BPMN, R studio and SQL. My background in financial and business information systems and my work experience in the project and retail industry allow me to quickly adapt to new environments, learn various skills and give me exceptional attention to detail, excellent organisational skills and the ability to maintain a high level of customer service. Business analysis has always been my passion and purpose, and I will continue to push my boundaries to further my career in this field.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Customer Service Team Member
Woolworths Metro Fortitude Valley
Fortitude Valley, QLD
1 2023 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Business Analyst/QA Software Tester
Cyberay
06.2023 - Current
Scope
Work with a cross-disciplinary Scrum team consisting of business analysts, UX/UI designers, software developers, project owner and project manager to provide BA expertise to the project and help improve the project management practice across the organisation.
Achievements
- Performed gap analysis to identify areas of improvement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated with stakeholders to define project objectives and criteria.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organisation.
Education
Master of Commerce (Information Systems) -
The University of Queensland
Saint Lucia, QLD 05.2021 - 05.2022
Bachelor of Commerce (Finance) -
University of Newcastle, Australia
Newcastle, NSW 02.2019 - 05.2020
Skills
Power BI
BPMN
MySQL
PostgreSQL
R Studio
Mendix
SSMS
SSIS
DBeaver
Enterprise Architect
RapidMiner
Signavio
Lucidchart
Visual Studio
MS Office systems
Azure
Jira
MYOB
Customer Service
Team Leadership
Business Administration
Certification
Mendix Rapid Developer Certificate
References
Reference available upon request.
Projects
Successfully using Mendix, an application was created for Brisbane Living Heritage to display all their activities, information, and administrative staff and members. Additionally, I added other features including user profiles, contact information, and password reset, etc. Using the software Enterprise Architect to create UML case diagrams, including Use Case Diagram, Activity Diagram, Sequence Diagram, Class Diagram, as well as State Machine Diagram, based on the description of the business requirements. The process improvement of the vaccine administration process and the university student application process was completed using BPMN. Areas for improvement of existing processes and future processes were identified and developed, which are understandable to both businesses and stakeholders by analysing solutions. Using PostgreSQL data analytic techniques to detect the frauds and used Excel data visualisations to highlight the findings in these reports. In addition, using analytical skills to assess the case organisations portfolio of IT governance mechanisms, consider the potential for frauds arising from weaknesses in the general control mechanisms. Using R Studio to build custom data visualizations and dashboards, exploring, manipulating, and computing datasets, experimenting with data using statistics, and automating reporting using R Markdown documents.
Timeline
Business Analyst/QA Software Tester
Cyberay
06.2023 - Current
Master of Commerce (Information Systems) -
The University of Queensland
05.2021 - 05.2022
Bachelor of Commerce (Finance) -
University of Newcastle, Australia
02.2019 - 05.2020
Customer Service Team Member
Woolworths Metro Fortitude Valley
1 2023 - Current
Mendix Rapid Developer Certificate
Bloomberg Market Concepts Certificate
IELTS Academic Score: Band 7
Microsoft Power BI Data Analyst Certificate (PL-300)
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