Xiaodan Cao
Heathmont,Australia
Summary
I am a dedicated, reliable, and motivated person with over 10 years of experience in customer service and a proven track record in technology. I am skilled in resolving customer inquiries, managing complex tasks, and maintaining a positive work environment. I have a strong focus on teamwork and adaptability, ensuring smooth operations and high customer satisfaction. I am fully eligible to work in Australia and available to start immediately for casual, part-time, or full-time shifts.
Overview
19
19
years of professional experience
Work History
Freelance Frontend Developer
Self-employeed
03.2024 - Current
- Developed software for desktop and mobile operating systems.
- Translated customer requirements into written use cases.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
SOFTWARE ENGINEER
AUSTRALIA POST
02.2022 - 02.2024
- Collaborated with other engineers to develop and maintain AusPost Mobile Application.
- Demonstrated attention to detail and accuracy in coding—skills applicable in specimen handling and tracking.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
CABIN CREW
QANTAS AIRWAYS
08.2006 - 02.2022
- Delivered exceptional in-flight service on domestic and international routes.
- Maintained strict compliance with safety protocols and procedures.
- Managed time-sensitive operations under pressure.
- Handled medical emergencies onboard with professionalism and calm.
Education
Master of Accounting -
SWINBURNE UNIVERSITY OF TECHNOLOGY
Hawthorn, VICBachelor of Arts - Communication and Cultural Studies
MURDOCH UNIVERSITY
Perth, WAGraduate Certificate of Information Technology - Software Development
SWINBURNE UNIVERSITY OF TECHNOLOGY
Hawthorn, VIC03-2022
Skills
- Customer service excellence
- Teamwork & Independent Work Capability
- Cultural Sensitivity & Inclusivity
- Mandarin Language Fluency
- Clear, Friendly Verbal & Written Communication
- Safe Work Practices & Hazard Identification
- Professional presentation and attitude
- Marketing, Events, and Technical Support
- Licenses and Checks:
- Full driver’s license – VIC
- Working with Children Check – YES
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Freelance Frontend Developer
Self-employeed
03.2024 - Current
SOFTWARE ENGINEER
AUSTRALIA POST
02.2022 - 02.2024
CABIN CREW
QANTAS AIRWAYS
08.2006 - 02.2022
Bachelor of Arts - Communication and Cultural Studies
MURDOCH UNIVERSITY
Master of Accounting -
SWINBURNE UNIVERSITY OF TECHNOLOGY
Graduate Certificate of Information Technology - Software Development
SWINBURNE UNIVERSITY OF TECHNOLOGY
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