Xiaodan ( Dannie ) Liang
Vermont,VIC
Summary
I am a highly-motivated and fast learning person with more than 3 years' experience in previous customer service administration roles. Have abilities in effective communication and multitasking to meet diverse administrative needs. Have a good attitude and can withstand the pressure of work. Ready to meet new challenges and continual learning.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Oceania Seafoods
02.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and resolve issues.
- Demonstrated strong communication skills when collaborating with colleagues or assisting customers with inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mails.
- Prepared meeting minutes.
- Ensured timely payment of customers while minimizing errors in financial records. Also managed customers' payment made on time.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Collaborated with marketing team to organise promotions and design advertisement content.
- Used SHOPIFY to process online orders, returns, website maintenance, and gift card activations. Maintained accurate records in database.
Floor Manager
Hanabishi Japanese Restaurant
08.2018 - 12.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Assisted customers with inquiries and resolved complaints with effective communication.
Administrator and Marketing Coordinator
Red Phoenix Gift Market
01.2016 - 06.2017
- Collaborated with team members to achieve timely completion of stock audits.
- Performing general administrative duties.
Child Care Leader
Cuddly Bear Childcare and Kinder
06.2013 - 12.2015
- Worked in partnerships with families and colleagues to support children's wellbeing.
- Organised activities and created development portfolios to children.
Education
Certificate III And Diploma - Early Childhood Education And Care
Holmesglen Institute of TAFE
Melbourne, VIC07-2013
Advanced Diploma - Hospitality Management
Carrick Institute
Melbourne, VIC06-2011
Skills
- Communication skills
- Organisation skills
- Time management
- Computer skills
- Office administration
- Data entry
- Highly motivated
- Multi-tasking
- Fast learning
Languages
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
Administrative Assistant
Oceania Seafoods
02.2022 - Current
Floor Manager
Hanabishi Japanese Restaurant
08.2018 - 12.2021
Administrator and Marketing Coordinator
Red Phoenix Gift Market
01.2016 - 06.2017
Child Care Leader
Cuddly Bear Childcare and Kinder
06.2013 - 12.2015
Certificate III And Diploma - Early Childhood Education And Care
Holmesglen Institute of TAFE
Advanced Diploma - Hospitality Management
Carrick Institute
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