Koushik Konakanchi
Gold Coast,QLD
Summary
Experienced with technical troubleshooting and customer service. Utilizes problem-solving skills to efficiently address and resolve issues. Knowledge of maintaining equipment and ensuring operational reliability. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Woolworths Supermarket
10.2023 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Field Service Engineer
The Star Entertainment Group
07.2024 - Current
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts. Ticketing tool (ServiceNow).
- Facilitated seamless upgrades of existing systems through careful planning, coordination with stakeholders, and minimal disruption to ongoing operations.
- Deployment of new and replacement I.T equipment.
- Decommission of I.T equipment in alignment with Asset Management process.
- Engagement with I.T service Management- including Incident, change and problem Management Processes.
- Participation in on-call incident management as required.
- Responsible for Enterprise backup tape management.
- Provide guidance and support to other Field Services staff.
Field Service Technician
Unisys
07.2021 - 07.2024
- Provided technical support to end users and customers, troubleshooting hardware and software issues.
- Assisted in the creation of technical manuals and documentation, making it easier for users to troubleshoot complex issues efficiently.
- Coordinated schedules with other team members to optimize resource allocation during high-demand periods effectively minimizing delays in service delivery times.
- Conducted thorough equipment evaluations to identify performance issues and recommend necessary repairs.
- Utilized ticketing systems (ServiceNow) to document workflows and track progress on incidents and requests.
Front End Team Member
Coles
07.2020 - 06.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Export Documentation Officer
Agri Om Australia Pty Ltd
11.2018 - 06.2021
- Facilitated seamless communication between internal staff, customers, and external vendors to ensure timely shipment processing and accurate document preparation.
- Ensured accuracy of export documentation, resulting in increased customer satisfaction and fewer delays at customs.
- Coordinated closely with other departments such as finance or logistics to ensure successful completion of all aspects of the export process from order placement through final delivery.
- Maintained up-to-date knowledge of international trade regulations and compliance requirements, minimizing legal risks for the company.
- Liaised with clients and carriers to ensure timely shipment of goods, reducing lead times and enhancing customer satisfaction.
Education
Bachelor of Science - Electronics And Communications Engineering
JNT University
Hyderabad, India05.2018
Master of Science - Computing Technolgy
University Of Southern Queensland
Toowoomba, Qld07.2020
Skills
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
- Apple Business Manager
- Office 365
- Azure AD
- ServiceNow
- PowerShell
Timeline
Field Service Engineer
The Star Entertainment Group
07.2024 - Current
Front End Supervisor
Woolworths Supermarket
10.2023 - Current
Field Service Technician
Unisys
07.2021 - 07.2024
Front End Team Member
Coles
07.2020 - 06.2023
Export Documentation Officer
Agri Om Australia Pty Ltd
11.2018 - 06.2021
Bachelor of Science - Electronics And Communications Engineering
JNT University
Master of Science - Computing Technolgy
University Of Southern Queensland
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