Xiaofei Wang
Perth,WA
Summary
Intuitive Beauty Advisor with a comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Beauty Adviser
David Jones - Chanel
07.2023 - Current
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Increased sales through effective cross-selling and upselling of beauty products based on customer needs.
- Delivered exceptional customer service, leading to a high rate of repeat clients and positive feedback.
- Conducted makeup demonstrations for customers, showcasing techniques and the benefits of various products.
Sale Crew
JR Duty Free
11.2015 - 07.2018
- Boosted sales revenue by actively engaging with customers and providing knowledgeable product recommendations.
- Greeted customers warmly, effectively determining their needs and highlighting current promotions to enhance their shopping experience.
- Customized product recommendations to meet individual customer needs, demonstrating extensive knowledge of our product line.
- Implemented effective upselling strategies, enhancing overall transaction value and profitability.
Shift Supervisor
Cafe Lagoonas
11.2010 - 11.2014
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Bachelor of Commerce - Accounting
Griffith University
Nathan Campus12.2014
Bachelor of Arts - Graphic Design
Shandong University of Arts
Ziwei Rd, Chang Qing Qu, Ji Nan Shi, Shan Dong06.2010
Skills
- Brand representation
- Product Demonstrations
- Makeup Application
- Customer Service
- Sales consultation
- Staff Management
- Inventory control and record keeping
- Sales Pipeline Management
Certification
- MYOB Training
- Chanel Makeup Training
- Service of Alcohol License
- LVHM Certificate
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Beauty Adviser
David Jones - Chanel
07.2023 - Current
Sale Crew
JR Duty Free
11.2015 - 07.2018
Shift Supervisor
Cafe Lagoonas
11.2010 - 11.2014
Bachelor of Commerce - Accounting
Griffith University
Bachelor of Arts - Graphic Design
Shandong University of Arts
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