Fay Wang
Brighton,TAS
Summary
Dynamic Business Manager with a proven track record at Foodbank Tasmania, enhancing operational efficiency and fostering client relationships. Excelled in strategic planning and cross-functional communication, achieving significant improvements in business processes. Focused in financial management and team leadership, adept in identifying process improvements and driving innovation to enhance customer satisfaction and team productivity, skilled in driving successful partnership developments and data-driven decision-making.
Overview
4
4
years of professional experience
Work History
Business Manager
Foodbank Tasmania
Derwent Park, TAS
08.2022 - Current
- As the acting company secretary, I updated relevant databases with any changes in legislation affecting the organization's activities.
- Lead and supervise all staff and volunteers, allocating tasks and providing insights for efficiency improvements.
- Set and monitored performance metrics to evaluate and improve business operations.
- Manage warehouse operations, ensuring compliance documentation is maintained and accessible.
- Conducted market research and analysis to identify growth opportunities and competitive threats.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Participated in the annual audit process and consistently demonstrated strong proficiency.
- Oversee daily operations, including MS Office reporting, payroll, invoicing, and debtor/creditor management through MYOB.
- Perform general administrative duties, and suggest process improvements to increase efficiency and resource utilisation.
- Maintain strong relationships with clients, partners, stakeholders, and donors, addressing their needs, and ensuring high satisfaction.
- Prepare detailed reports for monthly board meetings, and other management tasks.
Customer Service Supervisor
Telstra
Hobart, TAS
12.2021 - 08.2022
- Delivered high-quality customer support across multiple channels, resolving inquiries, complaints, and service issues efficiently.
- Processed customer requests related to billing, fault management, and account services, ensuring accuracy and compliance with service standards.
- Promoted Telstra’s products and services, identifying cross-selling and upselling opportunities aligned with customer needs.
- Collaborated effectively with a diverse team, demonstrating adaptability, and cultural sensitivity in customer interactions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Office Administrator
Foodbank Tasmania
Derwent Park, TAS
02.2021 - 11.2021
- Managed inventory and reconciliation of MYOB accounts, ensuring accuracy in debtor and creditor transactions.
- Coordinated agency contracts and annual renewals, providing general administrative support to the team.
- Compiled and submitted regular reports on stock in/out, key data analysis, and donations.
- Assisted with donation accounts and prepared tax receipts, maintaining high accuracy in financial processes.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated and managed daily administrative operations of the office.
Education
Master of Professional Accounting - Business Management
University of Tasmania
TAS12-2019
Master of Human Resource Management -
RMIT University
Melbourne, VIC12-2017
Bachelor of Music - Musicology - Musical Literature
Tianjin Normal University
China06-2015
Skills
- Business planning
- Cross-functional communication
- Strategic Planning
- Customer relationship management
- Human resource management
- Team building and leadership
- Financial Management (MYOB, invoices, debtors, creditors)
- Data Analysis and Reporting
- Payroll and superannuation
- Employee Performance and Development
- Issue resolution
- Partnership development
- Policy implementation
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Business Manager
Foodbank Tasmania
08.2022 - Current
Customer Service Supervisor
Telstra
12.2021 - 08.2022
Office Administrator
Foodbank Tasmania
02.2021 - 11.2021
Master of Professional Accounting - Business Management
University of Tasmania
Master of Human Resource Management -
RMIT University
Bachelor of Music - Musicology - Musical Literature
Tianjin Normal University
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