Xiaofeng Zhou
Melbourne,VIC
Summary
Experienced Web Developer with passion for creating attractive and interactive websites meeting customer needs and exceeding expectations. Well-versed in developing custom WordPress themes and plugins. Excels in HTML, CSS, JavaScript and PHP development.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Web Developor
Techinnovate.Pty.Ltd
05.2022 - Current
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Optimized web applications for speed, scalability and security.
- Collected, defined and translated user requirements into project designs and implementation plans.
- Provided security maintenance and patching on website interface to maintain viability after launch.
Receptionist
Scarlet Lady Club
05.2023 - 02.2024
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Restaurant Cashier
Ducklicious
02.2022 - 04.2023
- Processed returns or exchanges efficiently while adhering to company policy, ensuring customer satisfaction at all times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Cashier
Ross St Milk Bar
07.2021 - 03.2022
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Identified and resolved discrepancies and errors in customer accounts.
Restaurant Team Member
Nene Chicken
02.2021 - 02.2022
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cleaned and organized kitchen, dining and service areas.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cut, sliced and ground meat, poultry to prepare for cooking.
Grocery Store Cashier
Empire Asian Grocery
09.2020 - 09.2021
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Handled cash with high accuracy and took care to check bills for fraud.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
Master of Science - Information Technology
RMIT University
Melbourne, VIC12.2020
Bachelor of Science - Engineering Mechanics
Harbin University of Commerce
China06.2018
Skills
- Social Media Management
- DevOps Engineering
- Oral and written communications
- HTML
- CSS
- Graphic and User Interface Design
- Lifecycle Management
- Multi-line telephone operation
- Calendar Management
- Merchandise Restocking
- Order Verification
- Point of sale operation
Hobbies
- Fishing
- Travelling
- Short video production
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Scarlet Lady Club
05.2023 - 02.2024
Web Developor
Techinnovate.Pty.Ltd
05.2022 - Current
Restaurant Cashier
Ducklicious
02.2022 - 04.2023
Customer Service Cashier
Ross St Milk Bar
07.2021 - 03.2022
Restaurant Team Member
Nene Chicken
02.2021 - 02.2022
Grocery Store Cashier
Empire Asian Grocery
09.2020 - 09.2021
Master of Science - Information Technology
RMIT University
Bachelor of Science - Engineering Mechanics
Harbin University of Commerce
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