Xiaohan (Celia) Liu
Adelaide,SA
Summary
As a dedicated medical student with a background in Pharmacology and Biotech, I bring a unique mix of scientific insight and people skills to the retail world. My roles in customer service and sales, especially at Superhiro Sushi and in clothing retail, have helped me excel in fast-paced environments where teamwork and efficiency are key. I have consistently gone above and beyond in managing transactions, helping customers, and promoting products, all while working well with others. With a genuine passion for skincare, I’m excited about the chance to help customers find the perfect products for their needs. My empathetic nature, combined with my hands-on sales experience and problem-solving skills, makes me a great fit for David Jones. I’m eager to contribute to your team and enhance the shopping experience for all customers.
Overview
8
8
years of professional experience
Work History
Cashier
Hanok
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Superhiro Sushi
11.2019 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Retail Sales Associate
Melbourne Central, ST Station Clothing Store
01.2021 - 06.2022
- Creatively organized clothing racks and displays to maximize visual appeal, effectively showcasing trending and seasonal items.
- Provided personalized style recommendations, suggesting outfits and accessories tailored to customers' preferences, boosting sales and customer satisfaction.
- Skillfully handled cash, credit, and check transactions, adhering to company policies with a focus on accuracy and efficiency.
- Proactively engaged customers by highlighting promotions and new arrivals, driving interest.
- Managed returns, exchanges, and refunds professionally, ensuring compliance with store policies while maintaining positive customer relations.
Cashier
Super Dollar Variety
04.2016 - 08.2018
- Greeted and assisted customers, promptly addressing their needs with a personalized approach.
- Provided service by welcoming customers and efficiently identifying their requirements.
- Accurately processed cash, check, and credit card transactions, ensuring smooth and efficient checkout experiences.
Education
Doctor of Medicine - Medicine
11.2026
Bachelor of Biomedicine - Biomedicine - Major in Biotechnology Pharmacology
06.2022
Skills
- Customer Service
- Able to Work in A tem
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
Languages
English (fluent)
Chinese (Mandarin) (fluent)
Timeline
Cashier
Hanok
12.2023 - Current
Retail Sales Associate
Melbourne Central, ST Station Clothing Store
01.2021 - 06.2022
Waitress
Superhiro Sushi
11.2019 - 08.2022
Cashier
Super Dollar Variety
04.2016 - 08.2018
Doctor of Medicine - Medicine
Bachelor of Biomedicine - Biomedicine - Major in Biotechnology Pharmacology
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