Xiaojuan Fang
Armstrong Creek,Vic
Summary
Proven to enhance customer satisfaction and streamline operations, I bring a history of excellence from roles like the Meat Department Clerk at Australian Lamb Colac. Expert in knife handling and teamwork, I've significantly contributed to maintaining high safety standards and improving department productivity without compromising on service quality. Experienced [Job Title] adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Skilled Butcher offering proven history of superior customer service and excellent product knowledge. Well-versed in inspecting product and educating customers to foster quality assurance and customer satisfaction. Bringing [Number] years of dedication to precision, reliability and accuracy. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Adaptable [Job Title] accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Meat Department Clerk
Australian Lamb Colac
Vic 3250
05.2018 - 04.2024
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
- Utilized sharp knives and other cutting tools safely while maintaining a clean work area for optimal productivity.
Fried Chicken Shop Staff
Private Shop
China
05.2009 - 09.2012
- Collaborated with team members to streamline processes and improve overall efficiency.
- Assisted in inventory management for optimal product availability and reduced waste.
- Kept up-to-date on current promotions and product knowledge to provide accurate information to customers when needed.
- Actively participated in store-wide initiatives and events, contributing to a positive workplace culture that valued employee engagement.
- Contributed to achieving store sales goals by upselling products and promoting special offers when appropriate.
- Worked closely with supervisors to address any operational concerns or challenges faced during daily tasks.
- Conducted sales transactions accurately, ensuring proper handling of cash and credit card payments.
- Managed time effectively during busy periods by prioritizing tasks according to urgency and importance levels.
- Maintained cleanliness and organization of the store to create a pleasant shopping atmosphere.
- Received shipments, verified accuracy of deliveries, and restocked shelves efficiently to minimize out-of-stock situations.
- Enhanced customer satisfaction by providing efficient service and maintaining a professional demeanor.
- Resolved customer issues promptly, demonstrating empathy and understanding to maintain positive relationships.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Hotel Front Desk Receptionist
Rongqiao Hotel
China
10.2005 - 06.2009
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Resolved service-related problems and documented actions in system.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
Education
High School Diploma -
FUQING HuaQiao High School
Fujian China 07.2005
Skills
- Customer Service
- Knife Handling
- Workplace Safety
- Safety awareness
- Merchandise Stocking
- Equipment Operation
- Inventory Stocking
- Facility Cleaning
- Maintaining freshness
- Surface cleaning
- Package preparation
- Sanitation Practices
- Teamwork and Collaboration
- Team Player
- Problem-Solving
- Cleaning and organization
- Attention to Detail
- Multitasking and Organization
- Cleaning and sanitizing
- Collaboration and Teamwork
- Cleaning and sanitation
- Cleaning
- Critical Thinking
- Adaptability and Flexibility
- Guest service
- Food Safety
- Money Handling
- Dependable and Cooperative
- Cash Handling
- Food Preparation
- Order Taking
- Customer Relations
- Dishwashing
- Stocking and Replenishing
- Meal Preparation
- Data Entry
- Inventory organization
- Food and Beverage Service
- Customer Transactions
- Concise time management
- Kitchen Management
- Stocking and Replenishment
- Food and beverage preparation
- Foodservice
- Menu Memorization
- Cash Drawer Operations
- Supply Restocking
- POS System Operation
- Basic Math
- POS Systems
- Inventory
Timeline
Meat Department Clerk
Australian Lamb Colac
05.2018 - 04.2024
Fried Chicken Shop Staff
Private Shop
05.2009 - 09.2012
Hotel Front Desk Receptionist
Rongqiao Hotel
10.2005 - 06.2009
High School Diploma -
FUQING HuaQiao High School