Summary
Overview
Work History
Education
Skills
Timeline
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Xiaojun (Jennie) Guo

Boronia,VIC

Summary

Adaptable and detail-oriented Biotechnology graduate with a background in team leadership and office administration. Skilled in staff training, appointment scheduling, and customer-focused service, with a proven ability to thrive in fast-paced environments. Leverage strong problem-solving and time management skills to drive efficiency and foster collaboration. Motivated to contribute to the biotech or healthcare field. Native proficiency in Chinese; professional working proficiency in English.

Overview

4
4
years of professional experience

Work History

Team Manager

Golden Bell Kitchen Restaurant
11.2021 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Medical Receptionist

Myhealth Clinic
04.2022 - 05.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Education

Master of Biotechnology -

Monash University
Clayton, VIC
10-2025

Bachelor of Science - Microbiology

La Trobe University
Melbourne, VIC
10-2022

Skills

  • Attention to detail
  • Scheduling & coordination
  • Influencing skills
  • Team collaboration
  • Team leadership
  • Business planning
  • Office administration
  • Data entry
  • Problem-solving
  • Adaptability and flexibility
  • Time management
  • Work: Microsoft Office & various AI tools
  • Data analysis: Graphpad prism, SPSS, Loupe Browser, Excel
  • Excellent bilingually academic reading and writing ability

Timeline

Medical Receptionist

Myhealth Clinic
04.2022 - 05.2023

Team Manager

Golden Bell Kitchen Restaurant
11.2021 - Current

Master of Biotechnology -

Monash University

Bachelor of Science - Microbiology

La Trobe University

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Xiaojun (Jennie) Guo