XIAOLING DENG (BELINDA)
Gladesville,NSW
Summary
Experienced in develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
22
22
years of professional experience
Work History
Export Team Lead
Maersk Logistics
12.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Prepared and assembled documents to facilitate exports.
- Coordinated cross-functional efforts for successful product launches in foreign markets, liaising between sales, marketing, and logistics teams.
Export Logistics Coordinator
Maersk Logistics
08.2022 - 11.2022
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced delivery times to customers by optimizing route planning and scheduling.
Customer Experience Specialist
Haleon
07.2022 - 07.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Customer Experience Specialist
GSK
05.2022 - 07.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Export Account Manager and Coordinator
Goodman Fielder
01.2003 - 04.2022
- Coordinated with internal departments to ensure availability of inventory as per customer demand, preventing order delays or cancellations due to stock shortages.
- Collaborated closely with logistics teams to optimize shipping schedules and resolve any shipment issues promptly.
- Developed customized solutions for unique client requirements, fostering long-lasting business partnerships.
- Monitored industry trends to stay ahead of competitors and capitalize on emerging market opportunities.
- Boosted revenue by identifying potential markets and implementing targeted marketing campaigns.
Education
Bachelor of Business - International Business
Unileversity of Auckland
Auckland05.2001
Skills
- Customer Focus
- Performance monitoring
- Performance Improvement
- Complaint resolution
- Operations Management
- Employee Evaluation
- Staff Training
- Attention to Detail
- Problem-Solving
- Flexible Schedule
- Documentation And Reporting
- Client Service
Timeline
Export Team Lead
Maersk Logistics
12.2022 - Current
Export Logistics Coordinator
Maersk Logistics
08.2022 - 11.2022
Customer Experience Specialist
Haleon
07.2022 - 07.2022
Customer Experience Specialist
GSK
05.2022 - 07.2022
Export Account Manager and Coordinator
Goodman Fielder
01.2003 - 04.2022
Bachelor of Business - International Business
Unileversity of Auckland
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