Xiaonan(Anna) Wang
Melbourne
Summary
First year Bachelor of Commerce (Finance & Business Analytics) student. Possesses excellent analytical, problem solving and communication skills with a proven ability to work effectively both independently and collaboratively as evidenced through previous hospitality experience.
Overview
3
3
years of professional experience
Work History
Kitchen Hand/Retailer
Lucas Chinese Restaurant, Ringwood, Victoria
06.2024 - 06.2025
- Handled an average of 50+ customer orders per shift through both phone and in-person interactions, ensuring accuracy by clearly communicating details to kitchen staff and double-checking modifications or special requests. Monitored order progress in real time, proactively addressing issues such as delays or incorrect items to prevent dissatisfaction. Maintained a 95% customer satisfaction rating by delivering orders promptly, providing courteous follow-up, and resolving concerns on the spot. Consistently met high-volume demands during peak periods, processing up to 70 orders in a single shift while adhering to quality and accuracy standards.
Retailer
IGA, Tennant Creek, Northern Territory
12.2022 - 02.2023
- Processed 80–100 customer transactions per shift with 98% accuracy, balancing cash drawers and reconciling totals at the end of each shift. Supported multiple operational areas, including restocking shelves, assisting in inventory counts, and responding to customer inquiries both in person and over the phone. Collaborated with a team of 10+ staff to coordinate workflow during peak hours, reducing wait times by up to 15%. Learned new point-of-sale systems and store procedures within the first week, enabling seamless coverage across departments and contributing to smooth daily operations.
Education
Bachelor of Commerce - Finance & Business Analytics
The University of Melbourne
Melbourne, VIC12-2027
Skills
- Friendly and Patient Customer Service Teamwork Communication
- Customer service
- Team collaboration
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Timeline
Kitchen Hand/Retailer
Lucas Chinese Restaurant, Ringwood, Victoria
06.2024 - 06.2025
Retailer
IGA, Tennant Creek, Northern Territory
12.2022 - 02.2023
Bachelor of Commerce - Finance & Business Analytics
The University of Melbourne
AVAILABILITY
Available for part time job. Anytime from Friday to Monday.
WORKING RIGHTS
Permanent Resident (Subclass 155)