Maxine Zeng
Como,WA
Summary
Friendly Barista with customer service background. Dedicated to following health and safety guidelines and handling food and beverage items properly. Dedicated to providing unique quality of coffee to coffee enthusiasts in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Aroma Coffee
2023.11 - 2024.02
- Provide unique quality of coffee.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
La Vita
2023.08 - 2023.11
- Maintain clean and efficient environment for baristas, serves the dishes and beverage to customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Receptionist Assistant
Pratt Institute
2020.01 - 2020.03
- Greeted incoming student customers with personable approach and communication skills.
- Provided knowledgeable information to customer inquiries.
- Managed appointment and printing queue with time management skill and project management skills.
- Kept service record and cash transaction record with administrative skills.
- Able to assist over 70 customers within a 3-hour shift.
Receptionist Assistant
PrintAWorld
2019.09 - 2019.12
- Greeted incoming visitors and customers with personable approach and communication skills.
- Professionally provided knowledgeable information assisting customer inquiry.
- Managed appointment bookings with time management skills.
- Managed client profiles with administrative skills.
Education
Bachelor of Commerce - International Business
Curtin University
Perth, WA07.2024
Bachelor of Commerce - International Business
Curtin Singapore
Singapore06.2023
Skills
- Latte Art
- Espresso machine operation
- Safe Practices
- Opening and closing duties
- Team Player
- Customer Service
- Strong multitasking
- Active listener
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Barista
Aroma Coffee
2023.11 - 2024.02
Waitress
La Vita
2023.08 - 2023.11
Receptionist Assistant
Pratt Institute
2020.01 - 2020.03
Receptionist Assistant
PrintAWorld
2019.09 - 2019.12
Bachelor of Commerce - International Business
Curtin University
Bachelor of Commerce - International Business
Curtin Singapore
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