XIAOQI (Serafina) HU
WESTMEAD,NSW
Summary
I am currently in the final year of my Bachelor of Social Work program at WSU. I have been a family support worker at Zest Care for one year and I had been employed as a casual aged care support worker at Wecare Wellness for one and half year. I dedicated three months to volunteer work as a shop assistant at Anglicare op-shop and also contributed six months as a community support worker at Catholic Healthcare. As a quick learner with boundless enthusiasm and energy, I am deeply passionate about creating and implementing programs to support communities in need. I am known for my collaborative approach and advocacy for clients, aiming to drive social change for the betterment of communities. I approach all clients with respect, empowering them to reach their goals.
Overview
8
8
years of professional experience
Work History
Student Intern
Mackillop Family Services
07.2024 - Current
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Documented client progress and activities in accordance with agency policies and procedures.
- Conducted home visits to assess clients' home environment and provide support.
- Participated in professional development and training opportunities to enhance clinical skills.
- Utilized evidence-based practices to provide effective interventions for clients.
Family Support Worker
Zest Care
10.2023 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
Support worker
Wecare Wellness
09.2022 - 03.2024
- Monitored and assisted residents through individual service plans.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Remained alert to problems or health issues of clients and competently responded.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
community assistant organizer
Sydney Alliance
01.2023 - 05.2023
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Organized community outreach events to raise awareness about available social work services and promote positive public relations efforts.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
Private piano teacher
Sole Trader
06.2016 - 03.2023
- Build a trust relationship with children and empower them to achieve the goals
- Developed musical instruction with goal of end-of-term recital performance
- Met needs of different students by adapting teaching materials and methods
- Helping children to achieve high level of learning outcomes like AMEB in Australia
- Patient to all the students and respect their decisions
- Established strong music foundation with students by incorporating basic music theory into weekly lessons
Cashier
Smart Dollar
11.2021 - 02.2023
- Assist the manager to count the goods and ensure the quantity of goods
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked closely with shift manager to solve problems and handle customer concerns
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
Social Work Intern
CCA New South Wales
08.2020 - 10.2020
- Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
- Organized community outreach events to raise awareness about available social work services and promote positive public relations efforts.
Social Work Intern
Ku-ring-gai Neighbourhood Centre
07.2019 - 08.2019
- Enhanced client self-sufficiency through goal setting, problem-solving, and skill-building activities.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
Education
Bachelor of Social Work - Social Work
Western Sydney University
11.2024
Diploma in Community Services (Case Management) - Community Services
TAFE Meadowbank
11.2020
Certificate IV in Community Services -
TAFE Meadowbank
09.2019
Skills
- Client Coping Mechanisms
- Documentation Abilities
- Attention to Detail
- Cultural Competency
- Client Advocacy
- Interpersonal relationships
- Client Confidentiality
- Case Documentation
- Motivational Interviewing
- Active listening
- Team Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
References
Available upon request
Timeline
Student Intern
Mackillop Family Services
07.2024 - Current
Family Support Worker
Zest Care
10.2023 - Current
community assistant organizer
Sydney Alliance
01.2023 - 05.2023
Support worker
Wecare Wellness
09.2022 - 03.2024
Cashier
Smart Dollar
11.2021 - 02.2023
Social Work Intern
CCA New South Wales
08.2020 - 10.2020
Social Work Intern
Ku-ring-gai Neighbourhood Centre
07.2019 - 08.2019
Private piano teacher
Sole Trader
06.2016 - 03.2023
Diploma in Community Services (Case Management) - Community Services
TAFE Meadowbank
Certificate IV in Community Services -
TAFE Meadowbank
Bachelor of Social Work - Social Work
Western Sydney University
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