Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Xiaosha (Ivy) Guan

Sydney,NSW

Summary

Three years full time mum is looking for a sales related job

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Representative

Geelong Home ideas Westfield
08.2020 - 12.2022
  • Assisted 50-100+customers daily, maintaining high satisfaction ratings.
  • Operated cash register and EFTPOS systems with 100% accuracy.
  • Helped exceed monthly sales targets through upselling and personalised recommendation.
  • Maintained stock levels and reported low inventory to shop manager.
  • Restocked shelves efficiently and frequently throughout shifts.

Sales Representative

Burwood Plaza Newsagency
06.2017 - 06.2020
  • Assisted customers with lottery ticket purchases and prize claims.
  • Promoted and upsold syndicate lottery entries, contributing to revenue growth through effective customer engagement.
  • Assisted customers with international money transfers using the Ria system, ensuring accuracy and compliance with company policies.
  • Managed newspaper and magazine deliveries, including sorting and displaying publications.
  • Supported customers with parcel pick-up and dropped-off services, providing efficient and friendly assistance.
  • Provided high-quality service by resolving customer queries, supporting transactions, and adhering to regulatory requirements.

Billing Department

Fiji Xerox
03.2017 - 07.2017
  • Worked in Fuji Xerox Billing Department, responsible for preparing and issuing customer invoices, processing customer payments, and handling customer inquiries.
  • Ensured accurate record-keeping, resolved account discrepancies, and collaborated with internal teams to deliver excellent customer service and efficient billing operations.

Education

Master of Arts - Professional Accounting

Curtin University
Sydney, NSW
08-2016

Skills

  • MICROSOFT WORD, PPT, EXCEL
  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Sales strategy development
  • Complex Problem-solving
  • Sales development

Accomplishments

  • Managed thousands of lottery opportunities per month.
  • Grew lottery sales from $3000 to $6000 everyday.

Certification

Naati Certificate English to Chinese

Languages

English
Professional Working
Chinese
Native or Bilingual

Interests

  • Coordinated logistics for community service projects, ensuring timely execution
  • Developed training materials for new volunteers, facilitating onboarding process
  • Organized events to raise awareness about local issues and support initiatives

Timeline

Sales Representative

Geelong Home ideas Westfield
08.2020 - 12.2022

Sales Representative

Burwood Plaza Newsagency
06.2017 - 06.2020

Billing Department

Fiji Xerox
03.2017 - 07.2017

Master of Arts - Professional Accounting

Curtin University

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Xiaosha (Ivy) Guan