XIAOSHU (SOPHIA) LI
Rochedale,Australia
Summary
Organized and dependable candidate successful at deliver amazing customer experience and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
17
17
years of professional experience
Work History
E-Commerce Team Leader
C&L Tool Centre
11.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Processed price scraping of the market. Updated product prices in line with organization's pricing strategy to ensure the price remains competitive in the market. The adjustment resulted 20% increased in sales revenue.
- Develop and execute e-commerce strategies to increase sales and traffic.
- Monitor inventory and logistics to ensure the seamless operation of online stores.
- Lead e-commerce team to optimize the website’s user experience.
- Prepared sales reports and performance analytics for senior leadership.
E-COMMERCE ADMINISTRATOR
C&L Tool Centre
10.2020 - 10.2023
- Focused on continuous quality and customer service improvement in e-commerce operations
- Monitored and updated prices for the entire product range, according to management policies and market reactions
- Provided prompt practical support and interaction with key stakeholders and external parties in timely and professional manner
- Displayed positive, professional, friendly and high-energy willingness to assist customers through email, telephone and other website platforms interactions
- Processed orders and verified payments from customers
- Kept customers up-to-date with any possible supply delay
- Issued invoices and credits
- Managed financial tracking, inventory coordination and social media marketing (Google Business portal, Facebook, Amazon, Catch of The Day and Instagram)
- Kept active reaction according to sales volume, competitors' promotions and supply chain status
- Liaised accounting department with remittances of Paypal, Zippay and third party websites on daily bases
- Ensured prioritized new regulations and issues for managers' attention are effectively managed
- Supported E-commerce department to exceed sales goals in the past 22 months and worked as a proactive team player in supporting other sales
- Maintained working knowledge of company products, services and promotions
- Created posts, flyers, e-gift cards and weekly newsletters for registered customers and business partners
BOOKKEEPER
Mo Seung Pty Ltd
05.2019 - 10.2020
- Maintained and processed invoices, deposits and money logs
- Completed payroll for employees and maintained detailed records of procedures
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols
SUPERVISOR
Michel's Patisserie
01.2011 - 01.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Maintained cash flow during work shift
SHOP SALES ASSISTANT
The Swiss Bakery
08.2008 - 12.2010
- Guaranteed top guest experience through customized servicing, identifying and addressing individual needs
- Restructured store layout to effectively promote specials and seasonal savings, elevating store to top district performer
- Maintained high standard food handling service
SOCIAL WORKER ASSISTANT
Scope Australia
04.2010 - 06.2010
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs
- Maintained regular contact with clients by calling and visiting clients' homes
- Helped clients develop new coping mechanisms and techniques to drive behavior modification
- Encouraged socialization and engagement through therapy, music therapy and social activities
Education
Bachelor of Business - Accounting
Queensland University of Technology
Brisbane, QLD12.2013
Diploma - Business
Queensland University of Technology
Brisbane, QLD01.2012
Diploma - Community Welfare
Australian Institute of Technology & Education
Melbourne, Victoria06.2010
Skills
- Attention To Details
- Organization and Time Management
- Multi-task
- Social Media Management
- Proficient Competency in Microsoft Office
- MYOB
- Conflict Resolution
- Multi-lingual Skills (English, Mandarin and Cantonese)
- Collaboration
- Exceptional Interpersonal Skills
- Strong Multi-Cultural Knowledge
- Fast Learning Ability
- Strong Code of Ethics
- Typing Speed 50 WPM
Driverlicensestatus
Open Driver License
Others
- Australian Citizen
- Certificate of Provide First Aid
Timeline
E-Commerce Team Leader
C&L Tool Centre
11.2023 - Current
E-COMMERCE ADMINISTRATOR
C&L Tool Centre
10.2020 - 10.2023
BOOKKEEPER
Mo Seung Pty Ltd
05.2019 - 10.2020
SUPERVISOR
Michel's Patisserie
01.2011 - 01.2014
SOCIAL WORKER ASSISTANT
Scope Australia
04.2010 - 06.2010
SHOP SALES ASSISTANT
The Swiss Bakery
08.2008 - 12.2010
Bachelor of Business - Accounting
Queensland University of Technology
Diploma - Business
Queensland University of Technology
Diploma - Community Welfare
Australian Institute of Technology & Education
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