Xiaosu Zhang

At this company, I was primarily engaged in the research, development, design, and implementation of financial and tax systems. The implemented systems included the company's self-developed tax system, as well as Oracle's financial modules (Oracle Fusion).

My job responsibilities are as follows:

• Developed business process models to identify and document customer requirements.
• Analyzed existing systems and processes, identified gaps and recommended improvements.
• Created data flows to illustrate the flow of information between various stakeholders.
• Conducted stakeholder interviews to understand user needs and preferences.
• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
• Performed root cause analysis to determine underlying issues in complex problems.
• Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
• Designed use case scenarios to demonstrate how users interact with the system or application.
• Identified opportunities for automation of manual processes through technology solutions.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
• Researched industry trends and best practices related to business analytics tools and techniques.

At this company, I was primarily responsible for the research, development, and design of the consumer product quality inspection system. This system was designed to manage the entire quality inspection process for consumer goods.

My specific responsibilities included the following:

• Developed business process models to identify and document customer requirements.
• Analyzed existing systems and processes, identified gaps and recommended improvements.
• Created data flows to illustrate the flow of information between various stakeholders.
• Conducted stakeholder interviews to understand user needs and preferences.
• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
• Performed root cause analysis to determine underlying issues in complex problems.
• Designed use case scenarios to demonstrate how users interact with the system or application.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
• Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.

At this company, I was primarily responsible for the implementation of the retail system, CEGID. I successfully implemented this system for over 20 companies, ensuring smooth business operations within the system.

My specific responsibilities included the following:

• Provided expert advice on ERP implementation strategy and roadmap for clients.
• Developed and implemented system integration plans to ensure seamless transition from legacy systems to new ERP solutions.
• Conducted workshops with stakeholders, including business users and IT professionals, to define requirements for ERP implementations.
• Configured ERP modules such as Finance, Supply Chain Management, retail processes, Inventory, and Customer Relationship Management.
• Created process flows, data mappings and user manuals for end-users during the implementation phase.
• Tested system performance prior to going live; troubleshot any issues that arose during testing or go-live phases.
• Facilitated training sessions with end-users on the use of the newly implemented ERP system.
• Supported post-implementation activities such as bug fixing, change requests processing and ongoing maintenance tasks.

At this company, I was primarily responsible for monitoring and providing technical support for the SAP system, resolving issues that arose during daily operations.

My specific responsibilities included the following:

• Conducted and documented Root Cause Analysis of production system failures to minimize future failures and optimize operations.
• Oversaw daily performance of computer systems.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Gathered business requirements for SAP reporting and functionality enhancements.