Xiaoxian Ouyang
Melbourne,Australia
Summary
During the placement working in the hospitality industry (event office, housekeeping, F&B) not only a deep understanding from the F&B and kitchen operation was built, but also the great and smooth attitude for guests service was formed. Also, previous experience working in a 5-star hotel and experience in events management can be my advantage for applying the role when interacting with different people. Although working in a different role could be more challenging, communication and providing high-standard service are some of the common key skills that can be applied on many other jobs. Not only satisfying guests’ demand, but also try hard to go beyond their expectations is always my standard. As a fast learner, a can-do and willing to learn attitude is always my advantage in any of my working experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Banquet Attendant
Stamford Grand Adelaide
Adelaide , Australia
2023.02 - 2024.01
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Work closely with other banquet attendants to ensure all tasks are completed efficiently.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Event Coordinator (Placement)
Guangzhou Marriott Hotel Tianhe
Guangzhou , China
2021.07 - 2022.02
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Collaborated with clients to identify their goals and expectations from the event.
- Developed event themes and concepts to ensure successful execution of events.
Housekeeping Attendant (Placement)
Mayfair Hotel
Adelaide , Australia
2019.02 - 2019.07
- Assisted guests with requests related to housekeeping services.
- Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
- Checked all vacant rooms before assigning them to new guests.
Education
Bachelor of Business - International Hotel Management
Le Cordon Bleu
05.2023
SACE -
Banksia Park International High School
Adelaide, SA12.2016
Skills
- Professional Appearance
- Food Handling Safety
- Catering Coordination
- Logistics Management
- Special Events Planning
- Business Administration
- Time Management
- Operations Oversight
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Certification
- RSA (Responsible Service of Alcohol)
- · Outstanding trainee of October 2021 (Guangzhou Marriott Hotel Tianhe)
References
References available upon request.
Timeline
Head Banquet Attendant
Stamford Grand Adelaide
2023.02 - 2024.01
Event Coordinator (Placement)
Guangzhou Marriott Hotel Tianhe
2021.07 - 2022.02
Housekeeping Attendant (Placement)
Mayfair Hotel
2019.02 - 2019.07
Bachelor of Business - International Hotel Management
Le Cordon Bleu
SACE -
Banksia Park International High School
- RSA (Responsible Service of Alcohol)
- · Outstanding trainee of October 2021 (Guangzhou Marriott Hotel Tianhe)
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