Jessie Zhu
Chippendale,New South Wales
Summary
I learned a lot from my previous experiences. My experience in the beverage shop taught me high execution and affinity with customers; By treating customers politely and completing customer requests quickly and efficiently, I successfully improved customer loyalty, satisfaction, and purchase volume during my internship at UNIQLO (I was the intern with the highest customer satisfaction for one month in a row).
My talented Serving bringing skills in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
Work History
Server, Kitchen Server
MachiMachi
06.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Experienced in making milk tea and relevant drinks.
Casual Retail Assistant
UNIQLO
05.2019 - 08.2019
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Greeted customers entering store and offered assistance with requirements.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Organized shelves to remove slow moving items and add new merchandise.
- Remained calm and composed in tense situations involving angry or upset customers.
Vlogger
Macduffie High School
10.2016 - 02.2019
- Recorded school-life as topics to write, edit and create layouts for new articles and features.
- Published 2 original articles each week.
- Collaborated with team of writers, photographers and cinematographers to gather original content for blog.
- Posted regularly on Chinese social media and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
- Produced original, creative content for promotional advertisements and marketing materials.
- Oversaw editorial calendars and content schedules to deliver production results and relevant information on time.
- Running social media platform and contact with users.
Education
Bachelor of Science - Nutrition Sciences
University of Sydney
Sydney, NSW08.2024
Skills
- Order Accuracy and Delivery
- Warm and Friendly
- Cool Under Pressure
- Food and Beverage Service
- Team Player
- Dining Room Cleaning and Upkeep
- Guest Accommodations
- Billing and Payment Processing
- Sales Techniques
- Have knowledge about Dietary Restrictions
- Dining Crew Workflow Optimization
Accomplishments
- The highest customer satisfaction for one month in UNIQLO internship
- Working two-year in MACHIMACHI achieved the highest amount of $4000 by completing 99% with accuracy and efficiency.
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Proficiency in office software like Excel, Final Cut Pro etc.
Languages
Chinese (Mandarin)
English
Japanese-studying now
Timeline
Server, Kitchen Server
MachiMachi
06.2021 - Current
Casual Retail Assistant
UNIQLO
05.2019 - 08.2019
Vlogger
Macduffie High School
10.2016 - 02.2019
Bachelor of Science - Nutrition Sciences
University of Sydney
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