Xiaoyan Yang
Yanchep
Summary
Skilled Massage Therapist and Sales Assistant with a proven track record at Fountain of Goldwater Massage and Yanchep Bakery, enhancing client satisfaction and sales through exceptional service and relationship building. Mastered customer relations and sales consultation, significantly improving client engagement and team performance. Expert in creating a positive, professional environment, showcasing both hard and soft skills.
Overview
2
2
years of professional experience
Work History
Massage Therapist
Fountain of Goldwater Massage
05.2024 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Sales Assistant
Yanchep Bakery
02.2023 - Current
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Developed loyal customer base by providing consistent, high-quality service.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Managed efficient cash register operations.
Massage Therapist
Silk Relaxation Room
03.2023 - 04.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Education
Collage Degree - Teaching
Guangxi Minaj Normal University
China07-1991
Skills
- Customer relationship building
- Customer relations
- Sales consultation
- Client engagement
- Product and service sales
- Performance improvement
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Massage Therapist
Fountain of Goldwater Massage
05.2024 - Current
Massage Therapist
Silk Relaxation Room
03.2023 - 04.2024
Sales Assistant
Yanchep Bakery
02.2023 - Current
Collage Degree - Teaching
Guangxi Minaj Normal University
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