Xiaoyu Shen
Adelaide,SA
Summary
I am a dedicated and experienced professional with a diverse background in sales, display, and social work. With a passion for serving others, I have honed my skills in building strong relationships, meeting customer needs, and providing support to individuals from various backgrounds. My expertise in sales enables me to effectively promote products and achieve sales targets, while my experience in display ensures an attractive presentation that captures customers' attention. Additionally, my social work background equips me with the ability to listen, understand, and offer assistance to individuals in need. With exceptional organisational and time management skills, I thrive in fast-paced environments and consistently deliver results. As a collaborative team player, I excel at working with colleagues to achieve common objectives. Overall, I am driven by a desire to make a positive impact in people's lives and contribute to the success of an organization.
Overview
4
4
years of professional experience
Work History
Social Worker
Chengdu Yuchen Social Work Service Center
03.2022 - 02.2023
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Collaborated with other professionals to plan and coordinate care for clients.
Visual Merchandiser
Shanghai Anzheng Fashion Co., Ltd.，China
08.2020 - 12.2021
- Experienced Visual Merchandiser in managing visual displays for three different style brands across 25 stores in the Sichuan region.
- Developed and designed visual merchandising guidelines for new product launches.
- Conducted training sessions for store sales staff to enhance their display skills and keep them updated on the latest fashion trends and information.
- Analysed sales data and assessed store performance to create tailored visual merchandising plans for each store.
- Worked with store managers to regularly adjust store displays to showcase seasonal collections, incorporating thematic elements and current trends into window displays.
- Updated store display props to maintain a fresh and visually appealing environment that aligns with the brand's image and seasonal themes.
- Developed clothing shoot themes in line with seasonal trends and popular styles, collaborating with the marketing team to plan and execute visually captivating photo shoots.
- Developed live streaming plans, identified the workflow, and actively participated in live streaming events to promote products and engage with customers.
Salesperson
I.T
01.2020 - 07.2020
- Greeted and assisted customers in a friendly and professional manner, providing product information and guidance to ensure a positive shopping experience.
- Utilised extensive knowledge of various brand products to recommend suitable options based on customer preferences and needs, effectively driving sales and upselling opportunities.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted in receiving and stocking merchandise, ensuring inventory accuracy and replenishment as needed.
Buyer's Assistant
Fashion Brand Collection Store KERRY RC, China
06.2019 - 12.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted the store manager in managing inventory, handling stock movements, and ensuring accurate stock levels.
- Implemented regular visual merchandising updates based on colour schemes and style changes, enhancing the store's overall appearance and optimising the customer experience.
- Managed the online store and ensured timely fulfilment of orders.
Education
Graduate Certificate in Society And The Individual - Social Work
Flinders University
Adelaide, SA06.2023
BBA - Accounting
South West Jiaotong University
China06.2019
Skills
- Strong interpersonal and communication skills, establishing trust and rapport with individuals from diverse backgrounds and needs
- Ability to listen to and understand others' needs, providing emotional support and practical assistance
- Excellent sales techniques and experience in building strong relationships with customers and fulfilling their needs
- Strong communication skills and negotiation abilities, enabling successful product or service promotion
- Extensive experience in display design and arrangement, effectively showcasing products and capturing customers' attention
- Familiarity with display principles and best practises, utilising appropriate display methods to enhance product visibility and sales
Timeline
Social Worker
Chengdu Yuchen Social Work Service Center
03.2022 - 02.2023
Visual Merchandiser
Shanghai Anzheng Fashion Co., Ltd.，China
08.2020 - 12.2021
Salesperson
I.T
01.2020 - 07.2020
Buyer's Assistant
Fashion Brand Collection Store KERRY RC, China
06.2019 - 12.2019
Graduate Certificate in Society And The Individual - Social Work
Flinders University
BBA - Accounting
South West Jiaotong University
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