Summary
Work History
Education
Skills
Personal Information
Timeline
Generic

Xiaoyuan Zhang (Jessica)

Kingston,TAS

Summary

Possessing strong communication skills, I have effectively engaged with clients, addressed their needs, and ensured their satisfaction. My current role has honed my ability to provide excellent customer service, resolving issues promptly and professionally. Recognized as a quick learner, I adapt swiftly to new tasks and procedures, consistently achieving proficiency. My willingness to assist others and positive attitude towards life drive me to collaborate effectively within teams.

Work History

Waitres

Phoenix Restaurant
11.2023 - Current
  • Handled high volume of phone orders from local customers on daily basis.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Used cash registers and credit card machines to cash out customers.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Barista/waiting Person

Donut King
12.2023 - 01.2024
  • Making donut, milkshake, hotdogs and coffees daily
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Maintained espresso equipment and coffee machines for smooth functioning.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Op assistant

Kingdragon tours
08.2018
  • Maintained client's trip profile data
  • Making phone calls to local hotels to check room availability.
  • send travel itinerary to customer via email
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Education

Diploma of Business -

Clinton Institute
Hobart, TAS
11.2018

Master of Professional Accounting -

Holmes Institute
Melbourne, VIC
02.2017

Bachelor of Food Science and Nutrition -

The University of New South Wales
Sydney, NSW

Skills

  • Excellent communication skills
  • Friendly and Helpful
  • Good Time Management
  • Computer Proficiency and Microsoft Office
  • POS Software
  • Engaging with Diverse Customers

Personal Information

Visa Status: Currently on 489 visa which allows me to have a full working right in Australia.

Timeline

Barista/waiting Person

Donut King
12.2023 - 01.2024

Waitres

Phoenix Restaurant
11.2023 - Current

Op assistant

Kingdragon tours
08.2018

Diploma of Business -

Clinton Institute

Master of Professional Accounting -

Holmes Institute

Bachelor of Food Science and Nutrition -

The University of New South Wales
Xiaoyuan Zhang (Jessica)