Xiaoyu (Crystal) ZHAO
Adelaide,SA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Student Experience Officer
Kaplan Business School
Adelaide, SA
08.2022 - Current
- As the face of KBS and the first point of contact for all students studying on campus, creating a supportive and engaged community between staff and students;
- Taking ownership of Orientation, and deliver major functions and events at the campus including orientation and graduation to increase student engagement;
- Lead the Adelaide Student Community, which is a new project in KBS and Adelaide Campus is the pilot.
- Identified needs of customers/students promptly and efficiently;
- Maintained positive working relationship with fellow staff and management;
- Advocated on behalf of students at meetings with school staff or district personnel when needed;
- Collaborated with teachers, administrators, parents and guardians, and other stakeholders to ensure students received the necessary resources for success;
- Organized diverse student social events such as multicultural event and high achiever event to foster student engagement and growth;
- Facilitated group activities designed to promote positive behavior change among students.
- Promoted diversity awareness initiatives throughout the school community.
- Maintained accurate records of student interactions for review by school administration or other professionals as needed.
- Monitored students' progress through data collection and analysis of standardized tests scores, grades, attendance records.
Student Academic/Welfare Officer
Southern Cross Education Institute
Adelaide, SA
03.2022 - 08.2024
- Provided academic guidance and counseling to students regarding course selections, degree requirements, and other academic matters.
- Developed strategies to help struggling students improve their academic performance.
- Conducted orientation sessions for incoming freshman and transfer students.
- Maintained accurate records of all interactions with students including notes about issues discussed and follow-up actions taken.
- Reviewed transcripts, grade reports, and other documents related to a student's academic record when necessary.
- Evaluated and addressed individual client needs and concerns.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Organised group activities for disadvantaged communities to promote positive wellbeing.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
- Reduced unnecessary risk of institutional care by treating high-risk clients living in communities.
International Student Service Officer
Ozsky International - Adelaide
Adelaide, SA
11.2020 - 02.2022
- Provided customer service and support to clients, responding to inquiries in a timely manner in various ways.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Assessed incoming international student applications related documents to determine eligibility for admission.
- Provided guidance on selecting universities development opportunities available internationally before submitting applications.
- Provided guidance and support to students in the development of individualized academic plans.
- Helping students in Australia or other countries who are in 12th grade to develop a school selection plan based on their grades and interests, analyzing major choices, collecting application materials, and ultimately submitting applications, and assisting students in obtaining admission notices.
- Serving as a bridge between international students and universities, helping students solve practical academic problems.
- Organize student activities, such as hosting seminars for international students or English learning events.
Social Work Placement Student
Chinese Welfare Services of SA Inc.
Adelaide, South Australia
01.2019 - 08.2019
- Maintained case files and oversaw transmissions between offices.
- Maintained confidential case documentation.
- Maintained lists of resources helpful to clients.
- Maintained thorough case history records and wrote detailed reports.
- Collaborated with multidisciplinary team of mental health case managers
and disability workers. - Offered community resources and referrals to support client basic needs.
- Conducted client interviews to gather information and update case
records. - Organized and secured case records and reports to maintain confidentiality
of client treatment. - Served as client advocate and promoted ideas that aligned with client best
interest. - Maintained client best interest and safety by mediating family conflict
under facility supervision. - Collaborated with social workers to perform home assessments and
unscheduled wellness visits. - Assisted clients with career training, resource applications and counseling
programs to facilitate life enrichment.
Social Work Placement Student
The Smith Family
Adelaide, South Australia
02.2018 - 07.2018
- Maintained confidential case documentation.
- Maintained lists of resources helpful to clients.
- Conducted client interviews to gather information and update case
records. - Assisted clients with career training, resource applications and counseling
programs to facilitate life enrichment
English and IELTS Trainer
MH Education Corp. Ltd. | TAIYUAN, SHANXI CHINA
TAIYUAN, SHANXI, China
09.2014 - 02.2017
- Taught lessons encompassing range of skill-building activities for speaking,
writing, reading and listening. - Developed lesson plans to teach course materials according to schedule.
Improved student grammar and conversational skills through role play
assignments - Developed and implemented IELTS-specific training plans to meet individual student needs.
- Provided instruction on the four components of the IELTS exam, reading, writing, listening and speaking.
- Administered practice tests to evaluate student progress and identify areas needing improvement.
- Created personalized study plans for each student based on their strengths and weaknesses.
- Encouraged students to interact and discuss topics related to IELTS exams in order to improve their communication skills.
- Monitored student attendance records on a daily basis in order to ensure regular participation in classes.
English Teacher and Senior Trainer
New Oriental English School |
TAIYUAN, SHANXI, China
06.2011 - 06.2013
- Taught essay writing classes to prepare students for college-level writing.
- Guided students on testing techniques and taught standardized test
information.
- Developed and implemented English curriculum to meet the needs of students.
- Conducted classroom activities to encourage student engagement in language learning.
- Designed assessments to monitor student progress in English language development.
- Provided individualized instruction for struggling students.
- Encouraged active participation in group discussions about literature.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Adapted teaching methods based on each student's unique needs and abilities.
- Maintained records of student progress by monitoring grades throughout the year.
- Counseled students regarding their academic performance in English classes.
Education
M.D. - Master of Social Work
Flinders University
Sturt Rd, Bedford Park SA 504207-2019
M.D. - Master of Education
North University of China |
TAIYUAN, SHANXI Province, CHINA06-2016
Bachelor of Arts - Bachelor of Arts in Business English
Shanxi University
TAIYUAN, SHANXI Province, CHINA06-2010
Skills
- Working collaboratively
- Attention to detail
- Proficiency in Microsoft
- Confidential services
- Quick learning
- Reporting and written communication skills
- File and data retrieval system
Certification
- First Aid
- CPR certificate
- Mental Health First Aid
- Working with Children Check
Languages
Mandarin
Native/ Bilingual
English
Professional
Japanese
Elementary
Cantonese
Elementary
Timeline
Student Experience Officer
Kaplan Business School
08.2022 - Current
Student Academic/Welfare Officer
Southern Cross Education Institute
03.2022 - 08.2024
International Student Service Officer
Ozsky International - Adelaide
11.2020 - 02.2022
Social Work Placement Student
Chinese Welfare Services of SA Inc.
01.2019 - 08.2019
Social Work Placement Student
The Smith Family
02.2018 - 07.2018
English and IELTS Trainer
MH Education Corp. Ltd. | TAIYUAN, SHANXI CHINA
09.2014 - 02.2017
English Teacher and Senior Trainer
New Oriental English School |
06.2011 - 06.2013
M.D. - Master of Social Work
Flinders University
M.D. - Master of Education
North University of China |
Bachelor of Arts - Bachelor of Arts in Business English
Shanxi University
- First Aid
- CPR certificate
- Mental Health First Aid
- Working with Children Check
Similar Profiles
Robert ThomasRobert Thomas
Sessional Lecturer/Workshop Facilator at Kaplan Business SchoolSessional Lecturer/Workshop Facilator at Kaplan Business School
Kevin BlomquistKevin Blomquist
Student Experience Officer at Kaplan Business SchoolStudent Experience Officer at Kaplan Business School
PURVABEN PATELPURVABEN PATEL
ACADEMIC PROJECT: Sales Data Analysis at KAPLAN BUSINESS SCHOOLACADEMIC PROJECT: Sales Data Analysis at KAPLAN BUSINESS SCHOOL