XIAOYU(Gino) DENG
Narre Warren,VIC
Summary
Operations professional with comprehensive experience in retail management. Known for optimizing store efficiencies and improving customer satisfaction. Reliable team collaborator with focus on achieving operational goals and adapting to dynamic environments.
Overview
11
11
years of professional experience
Work History
Store Manager
AI HAN PTY LTD
11.2020 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
Guizhou Tianzhongjuli Media Company
12.2017 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Producer Director
Guizhou Radio TV Station
09.2013 - 10.2017
- Presented production ideas and determined creative scenarios for production and delivery.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Developed schedules for production, editing, and duplication for timely delivery.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
Intern Editor
Guizhou Television and Boardcasting Company
06.2012 - 07.2013
- Evaluated incoming article pitches from prospective writers, selecting those best suited for the target audience and editorial direction of the publication.
- Participated in brainstorming sessions, contributing creative ideas that helped shape compelling stories.
- Coordinated with graphic designers to ensure visuals complemented written content while adhering to brand standards.
- Fostered a positive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
Education
Diploma - Project Management
Greystone
Melbourne10-2024
Certificate IV - Business
Greystone
Melbourne03-2023
Certificate III - Business
Greystone
Melbourne02-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Customer service management
- Friendly and positive
- Store merchandising
- Supply ordering
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly store sales goals 3 months in a row.
- Supervised team of 15 staff members.
Languages
English
Professional Working
Chinese
Native or Bilingual
Chinese (Cantonese)
Full Professional
Timeline
Store Manager
AI HAN PTY LTD
11.2020 - 10.2023
Manager
Guizhou Tianzhongjuli Media Company
12.2017 - 09.2019
Producer Director
Guizhou Radio TV Station
09.2013 - 10.2017
Intern Editor
Guizhou Television and Boardcasting Company
06.2012 - 07.2013
Diploma - Project Management
Greystone
Certificate IV - Business
Greystone
Certificate III - Business
Greystone
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