Mandarin
Xiau Shan Tan
Point Cook,VIC
Summary
Proactive, detail-oriented professional with strong interpersonal skills and a focus on supporting others and helping them shine. Seeking opportunity in Administrative Assistant position to apply extensive skill set that includes file and document management, inventory and booking processing. Proven computer software knowledge and general office management capabilities.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Early Childhood Educator Assistant
Amiga Montessori Saltwater Coast
Point Cook , VIC
2020.10 - Current
- Ensure consistent implementation of daily care routines and evaluate when necessary.
- Follow instructions from room leaders to ensure class environment meets regulatory requirements.
- Implement and assist in experiences responsive to children’s development and learning requirements.
- Liaise with families to discuss their child’s needs and developmental progress and implement strategies where necessary.
- Work in accordance with food safety regulations and follow best practices for safe food handling.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained tidy and clean classroom consistent with safety and health standards.
Reservations Agent/ Duty Manager /Guest Service Agent
Great Southern Hotel
Melbourne , VIC
2016.06 - Current
- Managing reservations via phone calls and emails. Provided customers with information about availability and pricing.
- Aiding Assistant General Manager with group reservations.
- Collaborating with Travel Agents.
- Produced training handbooks, assist in interview process and trained over 15 new recruits.
- Handled reservations and answered questions from interested patrons for busy 280+ room hotel.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensuring smooth check-in and check-out of all guests.
TAB Operator
Perth Racing
Perth , WA
2015.08 - 2016.03
- Responsible in Opening and Closing Account. Cash Handling.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Receptionist
Verandah Apartments
Perth , WA
2013.07 - 2014.10
- Provide assistance to Front Office Manager.
- Manage guests’ check-ins and check-outs process, ensuring all payment are settled.
- Tend to phone calls and email enquiries.
- Managing reservation via phone calls and emails.
- Ensure guest related issues are resolved.
- Provide guests with tourism information and assist in event bookings and ticket purchasing.
- Checking email for handover from previous shift.
- Audit daily transactions, ensure all transactions are balanced and recorded.
- Allocating vouchers to guests’ accounts.
- Monitor and maintain cleanliness and safety of front desk.
Education
Certificate III - Early Childhood Education And Care
THE SUZAN JOHNSTON ORGANIZATION
Melbourne, VIC 2017.03 - 2017.11
Certificate IV - Business Administration
Polytechnic West
Bentley, WA 2015.06 - 2015.12
Bachelor of Business - Hotel Management
Australian School of Management
Perth, WA 2011.08 - 2013.12
Advanced Diploma - Hospitality Management
Polytechnic West
Bentley, WA 2010.06 - 2010.12
Languages
Cantonese
Timeline
Early Childhood Educator Assistant
Amiga Montessori Saltwater Coast
2020.10 - Current
Certificate III - Early Childhood Education And Care
THE SUZAN JOHNSTON ORGANIZATION
2017.03 - 2017.11
Reservations Agent/ Duty Manager /Guest Service Agent
Great Southern Hotel
2016.06 - Current
TAB Operator
Perth Racing
2015.08 - 2016.03
Certificate IV - Business Administration
Polytechnic West
2015.06 - 2015.12
Receptionist
Verandah Apartments
2013.07 - 2014.10
Bachelor of Business - Hotel Management
Australian School of Management
2011.08 - 2013.12
Advanced Diploma - Hospitality Management
Polytechnic West
2010.06 - 2010.12