XIA ZHAO (JOSEPHINE)

· Exhibited exceptional problem-solving skills, promptly addressing guest inquiries, and accommodating urgent or special requests with patience and a friendly demeanour.

· Demonstrate strong time management skills, empathy, and patience in customer service.

· Exhibit effective communication with the team members. As well as, collaborated seamlessly with the housekeeping team, facilitating effective communication between the front desk and housekeeping staff for swift issue resolution.

· Utilized analytical skills to assess customer feedback and implemented improvements in service to enhance guest satisfaction.

· Exhibited effective communication skill with the customers and fostering meaningful customer interactions to elevate the café's customer relations.

· Demonstrated excellence by delivering outstanding customer service and setting high standards for the profession.

· Displayed leadership qualities as Acting Manager from August 2021, overseeing daily operations and providing guidance to the team in the owner's absence.

· Exhibited strategic acumen by planning and coordinating supplies, making critical decisions, and collaborating effectively with team members, leading to enhanced operational efficiency and profitability.

· Utilized analytical skills to identify customer preferences and adjust menu offerings, resulting in increased sales and customer loyalty.

· Demonstrate strong time management skill to provided executive assistant support to the director, managing calendars, scheduling appointments, and coordinating meetings, resulting in efficient and organized operations.

· Exhibit effective communication with the different team and coordinated regular and special events, such as drink testing at Daily Market Groceries Kambri (ANU) every Thursday and bi- monthly traditional festival promotions at Freshbag.

· Demonstrate strong time management skill, empathy, and patience for customer service in different events.

· Utilized analytical skills to track the performance of marketing campaigns,

gathering data on customer engagement and market trends to refine future strategies.

· Independently designed and produced daily advertising and event posters for various companies, including Daily Market Groceries Kambri (ANU), OBDM, La Terre Day Spa, and Freshbag (online supermarket).

· Demonstrated expertise in managing advertising campaigns and maintaining

social media accounts (Instagram, Facebook, WeChat, Red Book), while also creating and executing marketing emails (Mailchimp) and SMS (Text Magic).

· Managed director's personal scheduling, handled daily work emails, and facilitated effective communication within the organization.