Overview
Work History
Education
Skills
Languages
Timeline
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Xieren Wang

Canberra,ACT

Overview

3
3
years of professional experience

Work History

Cafe Manager

Interlude Espresso Bar
Canberra, ACT
10.2024 - Current
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.

Restaurant Manager

Chongqing Street Noodle
Dickson, ACT
06.2024 - 10.2024
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Created new menu items based on customer feedback and industry trends.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Developed strategies for improved operational efficiency and customer satisfaction.

Cafe Manager

Your Way
Canberra , ACT
08.2023 - 05.2024
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Monitored food quality regularly to ensure it was up to required standards.

All Arounder

Your Way
Canberra, ACT
02.2022 - 05.2022
  • Worked with cross-functional teams to achieve goals.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Organized work duties to ensure efficient operation of the cafe during peak hours.
  • Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.

Education

Diploma of Hospitality Management - Hospitality

Canberra Institute of Tech
Canberra, ACT
07-2023

Master of Applied Economics - Economics

Australian National University
Canberra, ACT
07-2021

Bachelor of Economics - Economics

Shaanxi Normal University
Xian, China
06-2018

Skills

  • Inventory management
  • Food safety compliance
  • Menu development
  • Customer service
  • Operational efficiency
  • Staff training
  • Coffee and tea expertise
  • Coffee machinery
  • Friendly and outgoing

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Cafe Manager

Interlude Espresso Bar
10.2024 - Current

Restaurant Manager

Chongqing Street Noodle
06.2024 - 10.2024

Cafe Manager

Your Way
08.2023 - 05.2024

All Arounder

Your Way
02.2022 - 05.2022

Diploma of Hospitality Management - Hospitality

Canberra Institute of Tech

Master of Applied Economics - Economics

Australian National University

Bachelor of Economics - Economics

Shaanxi Normal University

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Xieren Wang