Xieren Wang
Canberra,ACT
Overview
3
3
years of professional experience
Work History
Cafe Manager
Interlude Espresso Bar
Canberra, ACT
10.2024 - Current
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Restaurant Manager
Chongqing Street Noodle
Dickson, ACT
06.2024 - 10.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Created new menu items based on customer feedback and industry trends.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Developed strategies for improved operational efficiency and customer satisfaction.
Cafe Manager
Your Way
Canberra , ACT
08.2023 - 05.2024
- Developed and implemented customer service policies and procedures for cafe staff.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Recruited, trained, managed and evaluated cafe staff performance.
- Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Monitored food quality regularly to ensure it was up to required standards.
All Arounder
Your Way
Canberra, ACT
02.2022 - 05.2022
- Worked with cross-functional teams to achieve goals.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Organized work duties to ensure efficient operation of the cafe during peak hours.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
Education
Diploma of Hospitality Management - Hospitality
Canberra Institute of Tech
Canberra, ACT07-2023
Master of Applied Economics - Economics
Australian National University
Canberra, ACT07-2021
Bachelor of Economics - Economics
Shaanxi Normal University
Xian, China06-2018
Skills
- Inventory management
- Food safety compliance
- Menu development
- Customer service
- Operational efficiency
- Staff training
- Coffee and tea expertise
- Coffee machinery
- Friendly and outgoing
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Cafe Manager
Interlude Espresso Bar
10.2024 - Current
Restaurant Manager
Chongqing Street Noodle
06.2024 - 10.2024
Cafe Manager
Your Way
08.2023 - 05.2024
All Arounder
Your Way
02.2022 - 05.2022
Diploma of Hospitality Management - Hospitality
Canberra Institute of Tech
Master of Applied Economics - Economics
Australian National University
Bachelor of Economics - Economics
Shaanxi Normal University