XIGE WANG
Brisbane,QLD
Summary
Motivated professional with extensive experience in travel, hospitality and event management. Consistently ranked amongst the highest in sales revenue, with a proven ability to understand and anticipate customer needs. Skilled at delivering personalised solutions and outstanding service, backed by strong research and analytical skills. Experienced in developing unique itineraries and managing complex projects including event planning and technical implementation. Seeking a dynamic position to utilise my skills to increase client satisfaction, drive business growth in the luxury travel industry and manage high-profile events and projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Waiter
JACKPOT DINING GROUP PTY LTD
Australia
06.2020 - 06.2024
- Consistently recognized as a top performer in sales revenue, regularly exceeding quarterly KPI targets
- Developed and maintained strong relationships with high-end clientele, resulting in a substantial increase in repeat business
- Crafted personalized dining recommendations, consistently receiving excellent customer feedback and contributing to the restaurant's reputation for exceptional service.
Receptionist Intern
Fliport Garden Hotel Xiamen Airport
China
01.2019 - 07.2019
- Recognized for outstanding sales performance among interns, contributing to notable increase in Revenue Per Available Room (RevPAR)
- Specialized in recommending and upselling premium living experiences, significantly enhancing customer satisfaction
- Successfully managed complex guest requests, upholding the hotel's high service standards.
Waitress Intern
Kempinski Hotel Huizhou
China
06.2017 - 09.2017
- Achieved exceptional customer satisfaction scores, ranking among the top performers in a large staff
- Collaborated effectively with the concierge team to arrange luxury experiences, enhancing overall guest satisfaction.
Education
Graduate Diploma - Business Research Methods
University of Queensland
07.2023
Master of Tourism, Hotel And Event Management - Hotel and Event Management
University of Queensland
07.2022
Bachelor of Tourism Management -
National Quemoy University
06.2019
Skills
- High-End Customer Service
- Sales Performance & KPI Achievement
- Relationship Management
- Customer Service Management
- Upselling Techniques
- Multi-lingual Communication
- Customer-Focused Problem Solving
- Project Management
- Event Planning and Coordination
- Budget Management and Critical Path Analysis
Certification
- International Air Fares and Ticketing-Foundation Level (IATA)
- Lodging Management Certificate (AHLEI)
- Carbon Literate Certification
- Certificate of Completion in Low-carbon Cooling
Accomplishments
- UQ Lifelong Learner Scholarship (2022-2023)
- First Class Academic Scholarship, National Quemoy University (2019)
- Top 5 Entrance Exam Scholarship (2015)
Timeline
Head Waiter
JACKPOT DINING GROUP PTY LTD
06.2020 - 06.2024
Receptionist Intern
Fliport Garden Hotel Xiamen Airport
01.2019 - 07.2019
Waitress Intern
Kempinski Hotel Huizhou
06.2017 - 09.2017
Graduate Diploma - Business Research Methods
University of Queensland
Master of Tourism, Hotel And Event Management - Hotel and Event Management
University of Queensland
Bachelor of Tourism Management -
National Quemoy University
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