Ximena Gomez Cienfuegos
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Cafe Barista
Lennox
Sydney, NSW
01.2023 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
Sales Consultant
Nu Sales And Marketing
Sydney, NSW
03.2021 - 02.2022
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Daily coaching and meetings via zoom and face to face to reinforce sales strategies and increase weekly targets.
Cafe Assistant/Receptionist
Cooper Park Tennis
Sydney, NSW
04.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted and scheduled lessons and court time
- Initiated, developed and maintained personalized relationships with members.
- Ensured all billing is completed accurately and efficiently and reconciled the cash register at the end of a shift.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Education
Diploma - Project Management
ILSC
Sydney, NSW 02.2019 - 06.2020
Advanced Diploma - Business
Salisbury College
Sydney, NSW 05.2022 - 04.2023
Skills
Exceptional customer service
Adaptive and creative
Sales expertise
Performance improvement
Cash Handling
Prospect qualification
Persuasive communication
Time management
Customer Relations
Problem solving strength
Timeline
Cafe Barista
Lennox
01.2023 - Current
Advanced Diploma - Business
Salisbury College
05.2022 - 04.2023
Sales Consultant
Nu Sales And Marketing
03.2021 - 02.2022
Cafe Assistant/Receptionist
Cooper Park Tennis
04.2019 - 01.2021
Diploma - Project Management
ILSC
02.2019 - 06.2020