Xin Geng
Adelaide,SA
Summary
Dedicated and detail-oriented professional committed to excellence in technical delivery and collaborative teamwork. Possesses strong bilingual communication skills and a proven ability to adapt quickly, facilitating effective problem-solving in dynamic environments. A relentless drive for continuous learning ensures readiness to tackle challenges head-on. Eager to contribute meaningfully to cybersecurity initiatives and enhance organizational resilience.
Overview
2
2
years of professional experience
Work History
Warehouse Assistant
Umart
06.2023 - Current
- Disassembled computers to perform diagnostics and check for repair needs.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Wrote reports on computer statuses and maintenance jobs.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
Education
Master of Cybersecurity -
The University of Adelaide
05.2024
Master of Information Technology - undefined
Flinders University
01.2022
Skills
- Experience in vulnerability analysis on Windows systems
- Familiar with OSI and TCP/IP models and protocols: TCP, UDP, ICMP, DNS, HTTP
- Deep understanding of OWASP Top 10 vulnerabilities and mitigation strategies: SQL Injection, XSS, CSRF, SSRF, file inclusion/upload/download vulnerabilities, JSONP cross-domain issues
- Skilled in penetration testing and use of tools: Metasploit, Nmap, Sqlmap, Wireshark
- Programming: Python, Java, PHP, MySQL
Languages
IELTS 6.5
Timeline
Warehouse Assistant
Umart
06.2023 - Current
Master of Information Technology - undefined
Flinders University
Master of Cybersecurity -
The University of Adelaide
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