Summary
Overview
Work History
Education
Skills
Job Statement
References
Languages
Timeline
Generic

Xin Tong

Adelaide,SA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Store Manager

Phone Planet
05.2020 - Current
  • Managed timely and effective replacement of damaged or missing products.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Assisted in training new hires, ensuring they had the necessary skills and knowledge to excel in their roles.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Part Time Manager

TA's Massage
12.2016 - 03.2020
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Estia Health Lockleys
11.2015 - 12.2015
  • Defined clear targets and objectives and communicated to other team members.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.

Education

High School Diploma -

Natti
Adelaide, Australia
01.2019

Diploma of nursing - Nursing

Tafe Adelaide
Adelaide, Australia
01.2018

DSCI -

01.2016

First Aid -

01.2015

Certificate III in Aged Care -

01.2015

Acknowledgement of Training Manual Handling -

01.2015

Certificate of Completion Basic Home Fire Safety -

01.2015

Skills

  • I am full of passion and enthusiasm as well as strong learning ability I enjoy talking with others and I try to defuse difficult situation as quickly as possible I familiar with the placement and enjoy working in here I have a great deal of patience to take care of residents My working experience have greatly contributed to the development of my coloration, customer service and communication skills I am good at communicating both clearly and professionally with co-workers, management and customers I think the most important thing is the attitude I look forward to speaking with you further to provide details of my background and those qualities and thank you for your time and consideration
  • Installing equipment
  • Mobile Device Management
  • Battery Replacement

Job Statement

Responsible to: Executive Director

References

  • Manager James, 0425 802 945
  • Phone planet Westlake staff violet, 0449 580126

Languages

Chinese (Mandarin)
Elementary
English
Elementary

Timeline

Store Manager

Phone Planet
05.2020 - Current

Part Time Manager

TA's Massage
12.2016 - 03.2020

Estia Health Lockleys
11.2015 - 12.2015

High School Diploma -

Natti

Diploma of nursing - Nursing

Tafe Adelaide

DSCI -

First Aid -

Certificate III in Aged Care -

Acknowledgement of Training Manual Handling -

Certificate of Completion Basic Home Fire Safety -

Similar Profiles

CREATE PROFILE
Xin Tong