Xin Zhang
Melbroune
Summary
Outgoing personality, skilled in communication and building positive interpersonal relationships. Patient, responsible, and possess strong teamwork spirit. Adapt quickly to new environments and approach pressure and challenges with a positive attitude. Diligent and hardworking. Exceptional learning ability and execution skills, enabling efficient task completion and continuous performance improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Part-time Store Assistant
Sichuan Chagee Enterprise Management Co., Ltd.
05.2025 - 08.2025
- Provided customer service including order taking, beverage preparation, and checkout, ensuring efficient and friendly service.
- Maintained store cleanliness, organized inventory, and assisted with daily stock checks to support smooth store operations.
- Supported promotional activities and introduced new products to customers, improving sales performance.
- Developed strong teamwork, communication, and multitasking skills in a fast-paced retail environment.
Teaching Assistant
New Oriental Education & Technology Group Inc.
01.2025 - 02.2025
- Communicated with parents and students, providing learning progress updates and resolving issues.
- Assisted teachers with lesson preparation and classroom management.
- Organized group activities and provided individual tutoring to students.
- Enhanced communication, organizational, and teamwork skills.
Operations Specialist
Xiamen Qiji Shan Technology Co., Ltd.
12.2022 - 08.2023
- Managed daily account operations, including content publishing and performance tracking
- Analyzed key metrics to optimize strategies and improve engagement
- Coordinated with creators and cross-functional teams to ensure content quality
- Monitored public opinion and assisted in handling potential risks
Operations Specialist
Xiamen Yi Sheng Information Technology Co., Ltd.
01.2022 - 05.2022
- Reviewed product information (supply price, inventory, etc.) for activities submitted by suppliers; verified details and entered activity scheduling information (start/end time, suggested selling price, remarks).
- Established contracts with new suppliers, notified them to upload required company and brand qualifications, and generated new contracts upon verification.
- Audited products listed by suppliers, ensuring compliance of new product detail pages and updating inventory, pricing, and promotional prices for existing items; promptly delisted out-of-stock products.
- Liaised with suppliers to resolve product quality issues and address supplier inquiries.
Education
Master of Education - Education
Monash University
Clayton, VIC06-2027
Bachelor's Degree in International Business - International Business
Fujian Normal University
China06-2022
Skills
- Customer assistance
- Customer service
- Store maintenance
- Team collaboration
Certification
- Certifications/Licenses: CET-4, National Computer Rank Examination Level 2 Certificate, Mandarin Proficiency Test Level 2 Grade A Certificate, PTE (64)
- Languages: Mandarin Chinese, Southern Min (Hokkien)
Timeline
Part-time Store Assistant
Sichuan Chagee Enterprise Management Co., Ltd.
05.2025 - 08.2025
Teaching Assistant
New Oriental Education & Technology Group Inc.
01.2025 - 02.2025
Operations Specialist
Xiamen Qiji Shan Technology Co., Ltd.
12.2022 - 08.2023
Operations Specialist
Xiamen Yi Sheng Information Technology Co., Ltd.
01.2022 - 05.2022
Master of Education - Education
Monash University
Bachelor's Degree in International Business - International Business
Fujian Normal University
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