Xiner Lei
Sydney,NSW
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Sushi Hub
03.2023 - 06.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
Receptionist
Allswell Therapy
06.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
IGA Supermarket
08.2018 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Bachelor of Interior Design Residential
Torrens University Australia
Sydney, NSW12.2024
Skills
- Service Quality
- Food safety awareness
- Cash Handling
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- File Management
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
Timeline
Restaurant Waiter
Sushi Hub
03.2023 - 06.2024
Receptionist
Allswell Therapy
06.2022 - 04.2024
Cashier
IGA Supermarket
08.2018 - 04.2021
Bachelor of Arts - Bachelor of Interior Design Residential
Torrens University Australia
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