Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xiner Lei

Sydney

Summary

Dedicated to providing exceptional assistance to team members and clients, skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities, personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling. Professional with strong expertise in administrative support and front office management, adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs, known for excellent communication skills, reliability, and a proactive approach to problem-solving.

Overview

7
7
years of professional experience

Work History

Cafe Server

Killara Bakery and Groceries
02.2025 - 05.2025
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.

Restaurant Waiter

Sushi Hub
03.2023 - 06.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Receptionist

Allswell Therapy
06.2022 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Managed multiple tasks and met time-sensitive deadlines.

Cashier

IGA Supermarket
08.2018 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Bachelor of Arts - Bachelor of Interior Design Residential

Torrens University Australia
12.2024

Skills

  • Service Quality
  • Organization skills
  • Interior styling
  • Time Management
  • 2D and 3D modelling
  • Telephone skills
  • Concept development

  • Data Entry
  • Excellent attention to detail
  • Reliability and punctuality
  • Patience and empathy
  • Team player
  • Hospitality service expertise

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working

Timeline

Cafe Server

Killara Bakery and Groceries
02.2025 - 05.2025

Restaurant Waiter

Sushi Hub
03.2023 - 06.2024

Receptionist

Allswell Therapy
06.2022 - 04.2024

Cashier

IGA Supermarket
08.2018 - 04.2021

Bachelor of Arts - Bachelor of Interior Design Residential

Torrens University Australia
Xiner Lei