Xinhai Wang
Melbourne,VIC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Associate
Pop Mart
08.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Receptionist
Zhong’s Massage
07.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Sales Associate
MUJI
12.2019 - 02.2020
- Provided excellent customer service, addressing inquiries, and handling customer issues.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Business - Global Business
RMIT University
Melbourne, VIC10.2023
Victorian Certificate of Education -
Heathdale Christian College
Hoppers Crossing, VIC12.2020
Skills
- Customer Needs Assessment
- Scheduling and Planning
- Report Preparation
- Research and Analysis
- Inventory Management
- Customer Service
- Verbal Communication
- Microsoft Office Suites
- Teamwork
- Time Management
- Multitasking Abilities
- Interpersonal Skills
Timeline
Sales Associate
Pop Mart
08.2022 - Current
Receptionist
Zhong’s Massage
07.2021 - 07.2022
Sales Associate
MUJI
12.2019 - 02.2020
Bachelor of Business - Global Business
RMIT University
Victorian Certificate of Education -
Heathdale Christian College
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
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