Xinhua Guo

Burwood,NSW

Summary

Proven leader with a track record of enhancing customer service and problem-solving at Q&L Pty Ltd. Excelled in multitasking and organization, boosting store efficiency and client satisfaction. Skilled in customer relations and inventory management, consistently achieving positive outcomes in diverse settings without exceeding a 55-word limit. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

years of professional experience

Work History

Store Manager

Q&L Pty Ltd

09.2016 - 10.2020

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Rotated merchandise and displays to feature new products and promotions.

Salon Manager

MD Pty Ltd

09.2017 - 02.2019

Controlled inventory by tracking expenses, purchases, and shelf stock.
Managed cash flow, business transactions, banking, and accounting processes.
Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

Nursing Home Worker

Not Applicable

09.2011 - 11.2011

Assisted residents with daily living activities, promoting their independence and wellbeing.
Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
Enhanced patient comfort by providing compassionate care and addressing individual needs.

Education

Certificate III - Home Care + NDIS

Jassica’s Cafe

Ken Street , Sydney

Hair Beauty

Melbourne Hair And Beauty Salon

Melbourne, VIC

03.2017

Diploma Of Business - Business

Sydney NOVA Institute

Sydney, NSW

02.2017

Skills

Customer Service
Problem-Solving
Customer Relations

Multitasking and Organization
Friendly and Positive