Xinmiao Wang (Kristy)
Melbourne,VIC
Summary
Detail-oriented Lending Assistant with six years of experience in loan processing and compliance. Skilled Loan Processing Officer with a proven track record of ensuring accuracy, efficiency, and adherence to regulatory standards in lending operations. Adept at loan documentation, risk assessment, and compliance regulations, contributing to smooth and reliable workflows.
Exceptional communication, organizational, and problem-solving abilities ensure seamless collaboration with clients and financial institutions. Demonstrated ability to work independently or as part of a team, delivering timely and accurate results while maintaining strict confidentiality. Actively pursuing a career in the lending and finance industry to leverage expertise and drive professional growth.
Overview
8
8
years of professional experience
Work History
Loan Processing and Sales Support
Wintrix Finance
Mitcham
05.2021 - Current
- Manage the loan process from submission to settlement.
- Reviewed loan applications and verified accuracy of borrower information.
- Assessed credit reports to determine eligibility for mortgage loans.
- Handling residential home loans, car loans, and overseas applications.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Provided customer service by responding to inquiries regarding loan status and post-settlement enquiries.
- Communicated regularly with customers throughout the entire process from origination through closing.
Assistant Mortgage Broker
Corex Finance
Kew East
06.2018 - 05.2021
- Assisted mortgage brokers with the preparation of loan applications and paperwork.
- Reviewed credit reports, appraisals and other documents related to loan applications.
- Prepared loan comparison charts and presented them to clients to help them make informed decisions.
- Informed customers of application deadlines, approvals and denials.
- Managed daily loan processing operations, ensuring compliance with banking regulations and customer service standards.
Customer Service
Australia Post
Richmond East
06.2016 - 05.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Baking daily sales report by monitoring performance and daily sales to achieve next month sales budget.
- Doing stock take and stock order making sure sufficient stocks to meet customers' demand.
Education
Master of Professional Accounting -
Monash University
11-2017
Bachelor of Food and Nutrition -
Deakin University
11-2015
Skills
- Customer Service
- Effective Time Management
- Data Analysis and file management
- Problem-Solving
References
References available upon request
Languages
- English
- Mandarin
Timeline
Loan Processing and Sales Support
Wintrix Finance
05.2021 - Current
Assistant Mortgage Broker
Corex Finance
06.2018 - 05.2021
Customer Service
Australia Post
06.2016 - 05.2018
Master of Professional Accounting -
Monash University
Bachelor of Food and Nutrition -
Deakin University
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