Xinqing Cheng
Melbourne,VIC
Summary
Highly motivated Hotel and Event Management student actively seeking a position in the related field to gain valuable hands-on experience. Demonstrating a diligent and eager approach to learning, committed to expanding knowledge and skills. Solid track record as a team player, bringing an upbeat and positive attitude, along with the ability to establish strong rapport with clients. Expertise lies in analyzing and summarizing customer needs and feedback, ensuring high levels of customer satisfaction. Proficient in Microsoft Office, possessing excellent technical abilities. Passionate about building relationships, cultivating partnerships, and driving business growth.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's
04.2017 - 06.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Helped the backroom with burgers and wings making when there was a lack of staff, and checked on expiration dates of ingredients and stock taking.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Associate
Sheranne Fairley
07.2022 - 10.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Sought out target customers and follow up with communication, consultation and obtaining feedback via email.
- Developed and organized electronic files to maintain customer service-related documents.
- Used collateral material and documents to share information about services, products and promotions.
- From inviting guests to collecting feedback at the end of the event, very positive customer reviews have been achieved.
Education
Bachelor of Tourism Studies - Tourism Management
Dalian Minzu University
06.2020
Master of Tourism, Hotel And Event Management - Hotel And Event Management
The University of Queensland
06.2023
Skills
- Microsoft Office
- Project Management
- Guest Services
- Customer Relationship Management (CRM)
- Team Collaboration
- Active listening
- Friendly, positive attitude
- Mandarin and English
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Associate
Sheranne Fairley
07.2022 - 10.2022
Crew Member
McDonald's
04.2017 - 06.2018
Master of Tourism, Hotel And Event Management - Hotel And Event Management
The University of Queensland
Bachelor of Tourism Studies - Tourism Management
Dalian Minzu University
Similar Profiles
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's
Shova LambkaShova Lambka
Crew Member at McDonald'sCrew Member at McDonald's