Xinrong Chen
Harrison,Australia
Summary
Experienced ICT professional with a strong background in managing enterprise systems, implementing ICT strategies, and ensuring compliance with government frameworks. Skilled in vendor management, data analytics (Power BI), website administration, and digital records governance. Adept at collaborating with senior leadership and stakeholders to deliver secure, efficient, and future-focused technology solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Procurement Support Officer, Assessment Officer, Tester, Digital Service Officer
ACT Government
02.2023 - Current
- Managed data and systems for contracts register, invoices, and tender activities. Maintained data effectively across the contracts register, invoices, and tender processes, including release and closure procedures. Processed notifiable agreements, invoices, and tenders while providing accurate compliance advice through key business systems such as Tenders ACT, ServiceNow, Open Data Portal, CTM, and American Express. Consistently met high performance standards, achieving 100% data accuracy and earning stakeholder trust through reliable service and positive feedback.
- Built strong relationships with diverse stakeholders, offering practical procurement advice throughout the procurement cycle, fostering collaboration and ensuring full confidence in service delivery. Utilised these relationships to support the development and implementation of branch processes that guaranteed timely operational and strategic planning reviews with high engagement from leadership teams. Conducted regular audits of governance documents, policies, and procedures to ensure compliance with national accreditation standards, proactively identifying risks and assisting the Executive Branch Manager and policy teams with mitigation strategies.
- Streamlined conflict of interest clarification, probity checks, and ETWE processes within the SLJC Branch, boosting compliance reporting rates by 30% through a self-developed, comprehensive dashboard. Regularly analysed and reported trending issues and process improvements to the branch leadership team, ensuring informed decision-making. Coordinated and actively participated in branch meetings by preparing agendas, capturing accurate minutes, and following up on agreed actions to uphold governance and accountability.
- Conducted application testing with AD, SCCM, and KVM, resolving complex software installation issues and ensuring 100% stakeholder satisfaction. Applied technical expertise to support branch operations by preparing clear documentation and initial drafts of executive communications, inter-directorate briefs, and responses to questions on notice. Actively coordinated and attended branch meetings, ensuring accurate agendas, minutes, and timely follow-up on agreed actions to maintain accountability and support leadership decision-making.
- Collaborated with the Digital Service Team to enhance OneGov Service Centre Smart Forms and develop knowledge articles, making up 25% of the team's deliverables. Demonstrated innovation by introducing practical solutions that streamlined processes and improved user experience. Worked both independently and as a key team member, actively supporting a positive workplace culture and achieving effective results through collaboration and flexibility.
- Gained experience in governance, compliance, and digital transformation through rotations in PACT, DDTS and SLJC. Contributed to policy development, data management, website maintenance and process improvement projects while revealing adaptability and collaboration across diverse teams. Built a solid foundation in public sector operations and stakeholder engagement.
Development Analyst
Infosys Pty Ltd
05.2022 - 02.2023
- Leveraged technical expertise through certifications in Java, SQL, Selenium, Pega Systems, and Appian Systems to strengthen 80% data-driven decision-making and governance practices.
- Applied advanced skills in application development, workflow automation, analytics, and automated testing to design scalable solutions that improved 100% data integrity and streamlined business processes.
- Implemented structured frameworks and controls to ensure 100% compliance, enhance operational efficiency, and deliver robust, future-ready systems aligned with data governance principles.
Application Development Analyst, Project Practitioner
Accenture Pty Ltd
04.2021 - 05.2022
- Contributed to Department of Home Affairs Project 9940397347 — Permissions Capability; performing COVID-19 reporting permissions testing and detailed data analysis to ensure compliance and accuracy.
- Managed workflow tasks using Agile methodology and Jira, delivering project milestones on time and maintaining secure, efficient operations.
- Developed and executed test plans, performed data analysis, and produced defect reports to support quality assurance and system reliability.
- Supported BSCT0001-SI — ANZ Health Siebel CRM development, providing technical assistance and resolving issues across cloud-based systems.
- Designed code management models and documented project workflows to maintain compliance and strengthen network security.
- Delivered comprehensive testing, reporting, and Agile project management using Jira, with a focus on application development and workflow automation.
- Managed workflow tasks using Agile methodology and Jira, ensuring timely delivery of project milestones and maintaining 100% secure and efficient operations.
- Developed test plans, executed test cases, delivered testing, data analysis, and defect reports to support quality assurance and system reliability.
Administrator, Operations Analyst
Feng Shui Pty Ltd
03.2020 - 04.2021
- Procured and verified high-quality medical supplies and led a clinic renovation project, ensuring compliance with regulatory and inspection standards.
- Developed and maintained operational documentation, appointment workflows, patient data processes, website update and digital communications to support governance and accuracy.
- Executed and monitored data retrieval, updated databases, and processed insurance claims with strict adherence to data integrity and confidentiality requirements.
- Strengthened stakeholder relationships and implemented process improvements, driving a 55% increase in operational efficiency and turnover.
- Achieved 100% compliance and management satisfaction by delivering excellence in website governance, data accuracy, and documentation quality.
Education
MBA - Business
UNSW
Canberra12-2029
Master's degree - IT and Systems in Business Informatics
University of Canberra
Bruce, ACT12.2020
Referees
Customer Data And Technology - Digital CanberraReferee 1 - Larissa Wurzer - Test Team Leader
Email: Larissa.Wurzer@act.gov.au Digital Canberra Referee 2 - David Hingston - Digital Services Team Manager
Email: David.Hingston@act.gov.au Digital Canberra Skills
- ICT Strategic & Solution Architecture Design
- Systems & Vendor / Stakeholder Management
- Data Management & Analytics Enablement
- Web & Digital Services
- Change, Training & Adoption
- Information & Records Management Governance
- Representation & Cross-functional Collaboration
- Operational Continuity & Incident Response / Problem-solving
- Technical Support & Operational Support
- Quality Assurance & Quality Controls
- Project management & Risk Management
- Customer Service & Continuous improvement
- Strategic Business Planning & Process Design
- Independent, Teamwork and Collaboration
- Policy Development & Service Standard Compliance
Certification
- AGSVA - Baseline security clearance / NV1
- WWVP Card
- Driver License
- Master of Information Technology and Systems in Business Informatics
- AWS Partner: Accreditation (Business, Technology)
- FY21 - IS Advocate Certificate Accenture
- AWS Certified Cloud Practitioner
KEY ACHIEVEMENTS
- Enhanced Data Analysis Capability: Successfully tested and deployed COVID-19 reporting permissions, enhancing data analysis capability and ensuring accuracy, consistency, and reliability through rigorous quality management and root cause analysis.
- Accurate Data Management: Delivered governance and administrative support for contracts, tenders, invoices, and compliance activities while ensuring accurate data management and adherence to data security protocols across multiple systems, maintaining 100% accuracy and earning stakeholder trust.
- Supported BSCT0001-SI — ANZ Health Siebel CRM development, delivering technical assistance and resolving complex issues across cloud-based systems. Successfully reduced issue resolution time by 25%, ensuring uninterrupted CRM functionality and improving system reliability for critical health operations.
- Improved Governance Reporting: Maintained 100% stakeholder engagement and boosted compliance reporting rates by 30% using a self-developed dashboard.
- Executed comprehensive desktop application testing and resolved software installation issues, achieving 100% stakeholder satisfaction and earning formal recognition through satisfaction certificates. Delivered seamless deployment and improved system reliability across all user environments.
TRAINING / COURSES
- Data Governance in The Age of AI: Gen AI Powered Governance
- Microsoft Power BI Desktop for Business Intelligence
- Communication, Leadership & Management - 3 in 1 Masterclass
- Procurement Management & Supply Planning Tools and Techniques
- Microsoft 365 Administration: Mastering SharePoint & Teams
- CMTEDD Risk Management
- Software Testing
- Full-Stack Web Development Bootcamp
INTERESTS
- Cloud Architecture
- Data Governance & Compliance Analysis
- Business Intelligence & AI with Digital Policy Development
- Web Development & UI Design
- Business Law & Regulation
- Cybersecurity & Risk Mitigation
- Digital Transformation & AI Integration
- Secretariat Excellence
- Supply Chain and Sourcing Management
Timeline
Procurement Support Officer, Assessment Officer, Tester, Digital Service Officer
ACT Government
02.2023 - Current
Development Analyst
Infosys Pty Ltd
05.2022 - 02.2023
Application Development Analyst, Project Practitioner
Accenture Pty Ltd
04.2021 - 05.2022
Administrator, Operations Analyst
Feng Shui Pty Ltd
03.2020 - 04.2021
MBA - Business
UNSW
Master's degree - IT and Systems in Business Informatics
University of Canberra
Referees
Referee 1 - Larissa Wurzer - Test Team Leader
Referee 2 - David Hingston - Digital Services Team Manager