Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xintao Nian

Vermont South

Summary

Dynamic professional with a strong hospitality background at Crown Melbourne, excelling in customer service and attention to detail. Proven track record in enhancing guest satisfaction through efficient front desk operations and streamlined housekeeping processes. Skilled in cash handling and team collaboration, consistently delivering exceptional experiences while maintaining high standards of cleanliness and organization.

Overview

5
5
years of professional experience

Work History

Order Picker

Costaway
02.2025 - 07.2025
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.

Bell Attendant

Crown Melbourne
07.2023 - 07.2023
  • Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
  • Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
  • Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.

Front Desk Receptionist

Crown Melbourne
02.2023 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Front Desk Receptionist

Crown Melbourne
10.2021 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Assistance Housekeeping Executive

Silk Hospitality (Crown Melbourne)
06.2020 - 08.2021
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
  • Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
  • Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
  • Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
  • Handled budgetary responsibilities for the housekeeping department, ensuring cost-effective resource allocation without compromising service quality or guest satisfaction levels.
  • Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.

Education

Bachelor of Arts - Design

Swinburne University of Technology
Melbourne, VIC

Skills

  • Customer service
  • Attention to detail
  • Cash handling
  • Team collaboration
  • Verbal and written communication
  • Oral and writing communication
  • Customer service-focused
  • Hospitality background
  • Health and safety
  • Room inspections
  • OSHA regulations
  • Report preparation

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working

Timeline

Order Picker

Costaway
02.2025 - 07.2025

Bell Attendant

Crown Melbourne
07.2023 - 07.2023

Front Desk Receptionist

Crown Melbourne
02.2023 - 07.2023

Front Desk Receptionist

Crown Melbourne
10.2021 - 03.2022

Assistance Housekeeping Executive

Silk Hospitality (Crown Melbourne)
06.2020 - 08.2021

Bachelor of Arts - Design

Swinburne University of Technology

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Xintao Nian