Xintian Wu
Melbourne,VIC
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, out-going personality with excellent interpersonal and relationship- building skills, improving customer satisfaction and loyalty by using expertise from relevant school courses.
Overview
2
2
years of professional experience
Work History
Sales Associate
Fancy Life Cosmetics
05.2023 - 12.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged with customers to build rapport and loyalty.
Waitress
Changgo Barbecue Restaurant
01.2023 - 03.2023
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
PRODUCT MANAGER
ICBC Bank
01.2022 - 03.2022
- Devised content strategy to effectively engage target audiences.
- Launched successful products by conducting thorough market research and identifying customer needs.
Salesperson
Urban Revivo
07.2021 - 11.2021
- Expanded customer base through targeted prospecting and networking efforts.
Education
Master of Arts - Marketing Communications
University of Melbourne
Melbourne, VIC12.2025
Bachelor of Arts - Psychology And French Studies
University Of Melbourne
Melbourne, VIC12.2023
High School Diploma -
Ulink International High School
Suzhou,China06.2020
Skills
- Problem-Solving
- Ability to build relationships with customers quickly, enthusiastic and positive
- Fluent in three languages (Mandarin, English, French)
- Quick learner
Timeline
Sales Associate
Fancy Life Cosmetics
05.2023 - 12.2023
Waitress
Changgo Barbecue Restaurant
01.2023 - 03.2023
PRODUCT MANAGER
ICBC Bank
01.2022 - 03.2022
Salesperson
Urban Revivo
07.2021 - 11.2021
Master of Arts - Marketing Communications
University of Melbourne
Bachelor of Arts - Psychology And French Studies
University Of Melbourne
High School Diploma -
Ulink International High School
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