Xintian (Katrina) WANG
St Leonards,NSW
Summary
Dedicated and detail-oriented professional seeking the position of Support Services Assistant, where I can bring my strong customer service and admissions skills to support the efficient processing of international students applications. With a proven track record in providing high-quality admissions experience, I aim to contribute a positive experience for both applicants and the university community. Ready to bring my attention to detail and passion for assisting students to enhance the overall effectiveness of the support services team.
Overview
8
8
years of professional experience
Work History
Regional Admissions Coordinator
ACIC
Sydney, NSW
12.2018 - Current
- Provided various Admissions tasks, such as data entry, filing, and document preparation, emailing and phone communication in between universities and cooperate partner with high accurateness and efficiency.
- Assisted and solved different inquires from branch offices and cooperated agents which related to different universities.
- Maintained a very good relationship with branch offices and many worldwide cooperated agents.
- Managed and arranged accommodation and guardian for Under 18 international students.
Student Service Coordinator
ACIC
Sydney, NSW
03.2016 - 11.2018
- Managed the front desk, greeted visitors, and directed them to the appropriate resources, coordinated office tasks, including answering phones, responding to emails.
- Assisted student’s Visa processing and arranged OSHC with 0 mistakes.
- Collaborated with other administrative staff to maintain and improve office internal process.
- Assisted in organizing marketing events and meetings and produced marketing promotion creations for marketing events
- Training new Student Service staffs and Interns.
Education
Bachelor of Design - Visual Communication
UTS
Sydney, NSW11-2015
Skills
- Attention to detail and accuracy in handling everyday tasks
- Excellent multitasking abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), ability to use Adobe design software
- Strong written and verbal communication skills
- Ability to work collaboratively in a team-oriented environment
- Familiarity with university policies and procedures
Accomplishments
- In the annual performance appraisals, I consistently receive recognition, such as awards for Best Customer Service, Best Branch/Agent Management, Best Dressed staff and so on.
Interests
· Cooking or Baking
· Illustration design
· Horticulture
· Travelling
· Pet care
· Strategic Thinking
Timeline
Regional Admissions Coordinator
ACIC
12.2018 - Current
Student Service Coordinator
ACIC
03.2016 - 11.2018
Bachelor of Design - Visual Communication
UTS
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