Xintong Yu
Adelaide,SA
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
5
5
years of professional experience
Work History
Franchise Owner
Jim‘s Group
03.2019 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Network Systems Engineer
GIC Internet (IB Cousin Pty Ltd)
11.2019 - 12.2021
- Establishes and maintains network performance
- Monitoring network traffic, and activity, capacity, and usage to ensure optimal network performance
- Troubleshoots network problems
- Establishes networking environment by designing system configuration and directing system installation
- Defines, documents, and enforces system standards
- Maximizes performance by troubleshooting network problems and outages and scheduling upgrades
- Configures router and updates data servers and network equipment
- Collaborates with network architects on network optimization
- Secures network system by establishing and enforcing policies and monitoring access
Education
Master of Networking - IT
Melbourne Institute of Technology
Melbourne, VICBachelor of Business - Logistics Management
RMIT University
Melbourne, VICSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Technical Support
- Network Troubleshooting
- Software configuration
- Javascript
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Network Systems Engineer
GIC Internet (IB Cousin Pty Ltd)
11.2019 - 12.2021
Franchise Owner
Jim‘s Group
03.2019 - Current
Master of Networking - IT
Melbourne Institute of Technology
Bachelor of Business - Logistics Management
RMIT University
Similar Profiles
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group
Sharon Jayne Butler-BarnesSharon Jayne Butler-Barnes
Customer Service Representative at Citrus Group / Woolworths GroupCustomer Service Representative at Citrus Group / Woolworths Group