Xinyi Lin
Ivanhoe East,VIC
Summary
A highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Overview
3
3
years of professional experience
Work History
Premium Service Executive
Suncity Group Pty Ltd
Melbourne, VIC
05.2019 - 12.2019
- Identified areas of weakness and recommended or implemented process improvements
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry
- Communicated with customers daily to request information and ensure completion of paperwork
- Managed over 20 customers calls per day
Casual - Premium Gaming Room F&B Attendant
The Star Gold Coast
goldcoast, qld
05.2018 - 01.2019
- Create thrilling experience to VIP guests; Manage guests' enquiry related to loyalty program
- Mastered Point of Sale (POS) computer system for automated order taking
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Ensured exceptional guest experiences through attentive service
Food And Beverage Attendant
Legends Seafood Restaurant
goldcoast, qld
03.2016 - 12.2017
- Maintained, stocked, and displayed food according to company policy
- Prepared soft drinks and coffee
- Communicated orders to kitchen staff and delivering food to tables
- Master restaurant food and wine menu and able to introduce right food base on guests' taste preference
- Resolving customer complaints to ensure ultimate customer satisfaction
Education
Hotel Management
Griffith University
Gold Coast, QLD11.2017
Diploma of Hotel Management -
Griffith University College Gold
2016
Bachelor of Science - Social Psychology
RMIT University
Melbourne, VICSkills
- Wine knowledge
- Collaboration skills
- Fast learner
- Multitasking
- Work well in high-stress environment
- Experience in: - Opera system (PMS)
- Point of Sale (POS) computer system
- Interpersonal Communication
- Certificate in Alcohol Service
- Customer service professional
- Bilingual in English and Chinese (Cantonese and mandarin)
Timeline
Premium Service Executive
Suncity Group Pty Ltd
05.2019 - 12.2019
Casual - Premium Gaming Room F&B Attendant
The Star Gold Coast
05.2018 - 01.2019
Food And Beverage Attendant
Legends Seafood Restaurant
03.2016 - 12.2017
Hotel Management
Griffith University
Diploma of Hotel Management -
Griffith University College Gold
Bachelor of Science - Social Psychology
RMIT University
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