Xinyi Lu
Bulleen,VIC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Leasing Administrative Assistant
DaVita Real Estate
09.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maximized rental income while minimizing expenses through effective planning and control.
Salesperson
Keiko Fashion
10.2021 - 09.2023
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Located merchandise across various stores to address customer needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Intern Assistant
New Oriental Education
12.2019 - 09.2020
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Sorted, organized, and maintained files.
- Provided clerical support, addressing routine, and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Arts - Chinese Studies
Monash University
03.2023
Skills
- Sales experience
- Contract coordination
- Client relationship building
- Document preparation
- Customer service
- Active listening
- Campaign support
- Administrative support
- Time management
- Multitasking and prioritization
- Office administration
- Flexible and adaptable
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Leasing Administrative Assistant
DaVita Real Estate
09.2023 - Current
Salesperson
Keiko Fashion
10.2021 - 09.2023
Intern Assistant
New Oriental Education
12.2019 - 09.2020
Bachelor of Arts - Chinese Studies
Monash University
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