Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Trevor XIE

Melbourne,VIC

Summary

Enthusiastic and safety-conscious professional seeking to transition into a tram driver role at Yarra Trams.

Leveraging strong customer service skills, extensive safe driving experience, attention to detail, and a commitment to safety and punctuality.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

FLY AUTOHAUS
Melbourne, VIC
06.2024 - Current
  • Assisted customers with inquiries, providing information and support to enhance their buying experience.
  • Handled transactions and managed customer accounts, ensuring accuracy and compliance with policies.
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Take customers for test drives of all kinds of vehicles.
  • Deliver vehicles and automotive parts.
  • Promoted teamwork and quality service through daily communication and coordination with other departments.

Marketing Specialist

Nanjing Douzhi Cultural Communication Co. Ltd
Nanjing, Jiangsu, China
09.2020 - 03.2024
  • Building solid relationships with customers and customer agencies, marketing portfolio management with customer firms including Geely, Chery, Haval, BMW, Volkswagen, Zeeker, Changan, Tank, Toyota.
  • Promoted teamwork and quality service through daily communication and coordination with other departments.
  • Test drive all kinds of vehicles
  • Conducting basic vehicle checks, and reporting issues for timely maintenance.

Customer Service (part Time)

Han Restaurant
London, UK
09.2017 - 03.2020
  • Customer Service: Provided excellent customer service in a fast-paced environment, greeting guests, taking orders, delivering food and beverages efficiently and accurately. Ensured a welcoming and positive dining experience for all customers.
  • Team Collaboration: Worked closely with kitchen staff, bartenders, and fellow waiters to ensure orders were delivered accurately and efficiently. Assisted with cleaning and resetting tables, ensuring the dining area was well-maintained at all times.
  • Resolved customer complaints in a timely manner by addressing root causes of the issue.
  • Suggested improvements to existing procedures based on customer feedback.
  • Developed relationships with customers through friendly interactions over the phone.

Education

Master of Science - Marketing

Brunel University London
London
07-2020

Skills

  • Extensive Driving Experience: Over 10 years of driving in various conditions, including urban and rural areas, ensuring passenger safety and comfort
  • Safety-Oriented: Strong focus on road safety and adherence to traffic laws Clean driving record with no accidents or violations
  • Vehicle Control & Maintenance: Proficient in handling different types of vehicles, conducting basic vehicle checks, and reporting issues for timely maintenance
  • Defensive Driving: Trained and experienced in defensive driving techniques to anticipate and avoid potential hazards on the road
  • Customer Service: Proven ability to communicate effectively and provide excellent service to diverse clientele
  • Problem Solving: Experienced in resolving customer issues and handling challenging situations with poise
  • Attention to Detail: Strong focus on accuracy and safety in previous roles, ensuring compliance with operational standards
  • Teamwork: Collaborative experience working in fast-paced environments, contributing to team success
  • Adaptability: Quick learner with the ability to adjust to new environments and technologies

Languages

English
Professional
mandarin
Native/ Bilingual

Timeline

Customer Service Representative

FLY AUTOHAUS
06.2024 - Current

Marketing Specialist

Nanjing Douzhi Cultural Communication Co. Ltd
09.2020 - 03.2024

Customer Service (part Time)

Han Restaurant
09.2017 - 03.2020

Master of Science - Marketing

Brunel University London

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Trevor XIE