XINYI ZENG
TOOWONG,QLD
Summary
Passionate about process optimization and teamwork, I excelled at SHENZHEN KERCHAN TECHNOLOGY to improve product visibility and operational efficiency. With excellent communication skills, I participated in the community growth program in IGNITION EDUCATION and achieved 15% user growth.
Overview
4
4
years of professional experience
Work History
Amazon Operations Specialist
SHENZHEN KERCHAN TECHNOLOGY CO,LTD
SHENZHEN, GUANGDONG
07.2023 - 12.2023
- Process Optimization: Developed and maintained an efficient process for tracking inventory levels, ensuring the accuracy of data, ad campaigns, and customer review analysis to optimize products within 3 months. Gained a solid understanding of e-commerce operations.
- Product Management: Managed 5 products in six months, three of which made the top 10 and top 100 bestseller lists. Demonstrated the ability to achieve goals through teamwork by working with the advertising team to develop promotional strategies, and analyzing customer feedback for improvement.
- Team Collaboration: Worked effectively with the design, purchasing, and warehouse teams to ensure smooth operations. Quickly adapted to new processes to align work with organizational goals, and maintain operational excellence.
Marketing Customer Relations Specialist (Intern)
IGNITION EDUCATION
TIANJING, TIANJING
12.2019 - 12.2020
- Campus KOL Ambassador: Enhanced brand visibility on campus through WeChat public accounts, club recruitment, and public events, reaching 263 students. Maintained relationships with over 30 existing members, and recruited 14 new members.
- Event Planning: Designed and distributed questionnaires to understand preferences for English activities, and tailored diverse events accordingly. Organized 4 off-campus networking events and 23 public lectures at Tianjin universities, addressing user pain points through informative sessions, and promoting course upgrades, resulting in a 15% year-over-year user growth.
- Community Operations: Conducted research on spoken English needs among Tianjin University students, identified target audience distribution, and developed user profiles. Built a community from scratch across 14 universities in Tianjin within two months, with over 280 members.
Education
MOB - Business Information Systems
The University Of Queensland
St Lucia QLD 407212-2025
Skills
- Outstanding communication skills
- Strong team collaboration
- Advanced Excel skills
- Skilled photographer
- Data analysis
- Proficient project manager
Languages
Chinese (Mandarin)
Full Professional
Affiliations
- Participated in the university K-pop Dance Club, connecting with friends from around the world, and enriching cultural experiences
Timeline
Amazon Operations Specialist
SHENZHEN KERCHAN TECHNOLOGY CO,LTD
07.2023 - 12.2023
Marketing Customer Relations Specialist (Intern)
IGNITION EDUCATION
12.2019 - 12.2020
MOB - Business Information Systems
The University Of Queensland
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