Xinyi Zhao
Chippendale,NSW
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Little Asia
10.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress and Cashier
1919 Lanzhou Beef Noodle
10.2022 - 02.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Checkout Cashier
Shouhang Supermarket
01.2022 - 07.2022
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Approached every question or concern with calm and level-headed approach.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Education
Bachelor of Science -
The University of Sydney
07.2025
Skills
- Bilingual (English and Mandarin)
- Fast learning
- Strong communication skills
- Problem-solving ability
- Customer Service
- Safe Food Handling
- Guest Relations Management
- Order Accuracy
- Bill Computation
- Supply Restocking
- Team Collaboration
- Menu Memorization
Certification
Responsible Service of Alcohol
Availability
Monday, Tuesday, Wednesday, Friday, Saturday, Sunday, could work on public holiday.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Japanese
Elementary
Timeline
Waitress
Little Asia
10.2023 - Current
Waitress and Cashier
1919 Lanzhou Beef Noodle
10.2022 - 02.2023
Checkout Cashier
Shouhang Supermarket
01.2022 - 07.2022
Bachelor of Science -
The University of Sydney
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