XINYI(ALICE) HUANG
Sydney
Summary
Professional Sales Assistant fluent in English/Chinese and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Willing to learn new skills and able to handle complex situations from a strategic and tactical perspective. Gifted at working with all types of personalities, experienced in building long-term relationship with customer. Very responsible and caring for the job, always provide an enthusiasm working environment.
Overview
3
3
years of professional experience
Work History
Counter Manager
Christian Dior Cosmetics
2023.09 - Current
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to improve overall store performance and achieve targets.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Sales Assistant
Myer Chatswood
2021.11 - 2023.08
- Worked in various fields include cosmetics/fragrances, women's fashion, children's wear and online fulfillment.
- Promoted conversion of casual shoppers into clients through product knowledge and product solutions to meet client needs.
- Remained calm and poised in high-stress, dynamic environment to promote service to clients and staff.
- Used consultative sales techniques to understand clients needs and recommend relevant products and services.
- Experienced in dealing with problem such as product return/exchange and always sustain clients satisfaction.
- Provided friendly service and assistance to build clients loyalty, satisfaction and long-term relationship.
- Mentored new team members on sales software system operation and in-store customer service.
- Proficient in all logistics such as store opening/closing, general reporting, stocktake, monitoring, cash management, reconciliation etc.
Receptionist
Maxx Academy
2021.07 - 2022.04
- Greeted incoming visitors and clients
- Professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy clients.
- Balanced tutors availability, student schedules, and maximum load levels when scheduling appointments.
- Designed creative social media material, monitored social media comments and appropriately responded.
Catering Associate
Macquarie University Hospital
2021.06 - 2022.02
- Helped chefs prepare and present food to patients with strong attention to detail and presentation expertise.
- Fostered enjoyable event atmosphere through friendly interactions with patient and colleague.
- Provided friendly, courteous and professional service to create memorable moments for patients.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Adhered to hospital quality constraints and industry best practices for patients satisfaction.
Real Estate Sales Agent
Starwave Real Estate
2021.02 - 2021.08
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behaviour.
- Used consultative sales approach to understand clients needs and recommend relevant offerings.
- Served clients with knowledgeable, friendly support at every stage of shopping and purchasing.
- Designed company marketing materials and operated company social media accounts with high standard.
- Negotiated between clients and home owners with efficiency and transparency to maximize profits and maintain satisfaction of clients.
Volunteer
Red Cross
2020.10 - 2021.04
- Assisted with recordkeeping to maintain data for ongoing grant funding and regulatory compliance.
- Maintained clients satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Arts - International relation and Marketing
University of Sydney
Sydney, NSW12.2023
High School Diploma -
Abbotsleigh Senior School
Wahroonga, NSW2019
Skills
- Store opening and closing
- Sales expertise
- Product promotions
- Stocking and Replenishing
- Product Knowledge
- Collaboration
- Adaptability & Fast Learner
- Detail-oriented
- Responsible and hard working
- Customer/Client relations
- Cash register operation
- Certificate of Barista Experience
- Certificate of Registration Assistant Agent in Real Estate
- Fluent speak Chinese, English and Japanese
Timeline
Counter Manager
Christian Dior Cosmetics
2023.09 - Current
Sales Assistant
Myer Chatswood
2021.11 - 2023.08
Receptionist
Maxx Academy
2021.07 - 2022.04
Catering Associate
Macquarie University Hospital
2021.06 - 2022.02
Real Estate Sales Agent
Starwave Real Estate
2021.02 - 2021.08
Volunteer
Red Cross
2020.10 - 2021.04
Bachelor of Arts - International relation and Marketing
University of Sydney
High School Diploma -
Abbotsleigh Senior School
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