XINYU ZHANG
MACGREGOR,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
Supervisor
CHINA SEA MILTON RESTAURANT
07.2017 - 02.2024
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Solicited customer feedback to identify and improve on areas of weakness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supermarket Worker
Friendly Grocer Caboolture
04.2016 - 10.2017
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Applied effective time management techniques to meet tight deadlines.
Education
Advanced Diploma - Hospitality Management
TAFE Queensland
South Bank, QLD11.2017
Certificate IV - Commercial Cookery
TAFE Queensland
South Bank, QLD06.2017
Skills
- Process Improvement
- Issue Research
- Relationship Building
- Calm Under Pressure
- Organization and Time Management
- Teamwork and Collaboration
Timeline
Supervisor
CHINA SEA MILTON RESTAURANT
07.2017 - 02.2024
Supermarket Worker
Friendly Grocer Caboolture
04.2016 - 10.2017
Advanced Diploma - Hospitality Management
TAFE Queensland
Certificate IV - Commercial Cookery
TAFE Queensland
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